Retail Training Specialist

Who We Are

Vireo Health of Rocky Mountain is a vertically integrated cannabis company focused on retail excellence, cultivation quality, and strategic brand partnerships across our markets. We are an organization committed to delivering an exceptional customer experience while driving disciplined, sustainable growth.

Guided by our HEART values - Hard Work (Hustle), Excellence, Attitude, Respect, and Teamwork - we operate with accountability, collaboration, and a shared commitment to performance. As we continue to scale, we are building a high-performing team ready to execute and lead in a competitive environment.

Job Title:

Retail Training Specialist

Type:
Full-Time, Exempt

Location:

Denver, Colorado

Salary Range: $75,000 - $85,000

Benefits Offered:
Medical, Dental, Vision, STD, LTD, HSA, FSA Dependent Care, Voluntary Life, EAP, 401(k) Match

Position Objective

* The Retail Training Specialist supports the design and delivery of engaging, scalable learning experiences for Colorado retail operations across all store roles and locations.

* This role assists in ensuring training is consistent, operationally effective, and aligned to the learner experience, with a focus on retail onboarding, LMS administration, content development, and engagement strategy in support of Colorado retail teams.

Essential Functions

Retail Onboarding & Learning Journey (30%)

* Support the coordination and delivery of a structured onboarding experience for Colorado retail roles including Budtender, Lead, and Store Leadership

* Assist in ensuring onboarding is consistent, engaging, and aligned to operational readiness across all Colorado locations

* Partner with Field and Leadership Development to align onboarding with real-world store expectations

* Track onboarding completion and share feedback to support continuous improvement

LMS Ownership & Learning Experience (30%)

* Support LMS administration for Colorado retail training including learning paths, role-based curricula, and automated assignments

* Assist in maintaining an engaging and user-friendly learner experience across all Colorado retail team members

* Pull and organize completion, engagement, and performance data to support reporting efforts

Gamification & Engagement Strategy (20%)

* Support the implementation of gamification strategies including badging, leaderboards, incentives, and progress tracking for Colorado retail teams

* Assist in increasing training completion, engagement, and retention through interactive design

* Monitor learner participation and share observations to inform continuous improvement

Content Development & Retail Enablement (15%)

* Support the development of training content including microlearning modules, SOP-based job aids, and customer experience training

* Assist in translating Colorado retail operational processes into clear, actionable training content

* Help maintain consistency and version control across all materials

Compliance, Reporting & Operational Support (5%)

* Assist in tracking and reporting on compliance-related training requirements across all Colorado retail locations

* Help maintain audit-ready documentation and training records

* Partner with Compliance and Operations to support Colorado regulatory training standards

* Assist with the rollout of training initiatives, tools, and system updates

Key Competencies

Learning Experience Design

* Creates engaging, user-centered learning experiences that drive adoption and retention

* Moves beyond static content to interactive, modern formats

Digital & Systems Fluency

* Effectively leverages LMS platforms and learning technologies

* Builds scalable systems that support training delivery and tracking

Gamification & Engagement Mindset

* Applies gamification principles to increase participation, completion, and motivation

* Thinks creatively about how to drive learner engagement

Operational Rigor & Detail Orientation

* Ensures accuracy, compliance, and consistency across all training materials and systems

* Maintains strong version control and documentation

Content Translation

* Simplifies complex information into clear, actionable, and digestible content

* Designs materials that are practical and easy to apply in the field

Execution & Reliability

* Delivers high-quality work consistently and on time

* Manages multiple priorities without sacrificing quality

Continuous Improvement

* Uses data and feedback to refine content, systems, and learning experiences

* Proactively identifies gaps and opportunities

Please note that the percentage allocations are a general estimate and may vary based on business needs and priorities.

Requirements

Education and Experience

* Must be at least 21 years of age in accordance with state cannabis regulations.

* Bachelor's degree in Instructional Design, Learning & Development, Communications, Business, or related field preferred

* 3-5 years of experience in training operations, LMS administration, instructional design, or learning experience design

* Experience working with LMS platforms (implementation, administration,…