Business Analyst

ITS Business Analyst (Vendor Management, Requirements Gathering & UAT)

Total Required Experience in Years: 5+ Years

Mode of Work: Hybrid (Onsite Every Tuesday)

We are seeking an experienced ITS Business Analyst to support vendor-delivered technology projects and internal application initiatives. The consultant will serve as the primary liaison between business stakeholders, vendors, project teams, and IT staff, ensuring business requirements are accurately documented, communicated, tested, and successfully delivered.

The ideal candidate will have strong experience in requirements elicitation, vendor coordination, user acceptance testing (UAT), production support, communication planning, and training enablement.

• Serve as the primary Business Analyst on vendor-led technology projects.
• Facilitate discovery sessions, workshops, and stakeholder meetings.
• Gather, analyze, document, and validate business and functional requirements.
• Convert business requirements into:
  • Business Requirements Documents (BRDs)
  • User Stories
  • Use Cases
  • Acceptance Criteria
• Partner with vendor Project Managers and Solution Architects to validate:
  • Project scope
  • Assumptions
  • Dependencies
  • Change requests
• Support communication planning for system releases and organizational changes.
• Develop communication strategies, messaging, and stakeholder engagement plans.
• Collaborate with business owners to develop training plans and training materials.
• Coordinate train-the-trainer sessions and user adoption activities.
• Plan and coordinate User Acceptance Testing (UAT).
• Develop UAT scripts and test scenarios.
• Track defects and issues through resolution and closure.
• Gather requirements for internal application enhancements and small projects.
• Support production issue triage and troubleshooting activities.
• Reproduce defects and document bug reports.
• Work with development teams and vendors to clarify requirements and expected system behavior.
• Maintain project documentation and business analysis artifacts.

• Business Analysis
• Requirements Elicitation
• Business Requirements Documentation (BRD)
• User Story Development
• Use Case Creation
• Acceptance Criteria Definition
• Stakeholder Management
• Vendor Management
• User Acceptance Testing (UAT)
• Defect Tracking & Resolution
• Production Support
• Communication Planning
• Training Coordination
• Workshop Facilitation
• Process Analysis
• Documentation Management

• Systems Analysis
• Product Analysis
• Change Management
• Software Development Lifecycle (SDLC)
• Agile Methodology
• Release Management
• Application Support
• Issue Triage
• Root Cause Analysis
• Business Process Improvement

• Minimum 5+ years of experience as:
  • IT Business Analyst
  • ITS Business Analyst
  • Systems Analyst
  • Product Analyst
  • Similar Business Analysis role
• Experience supporting vendor-led technology projects.
• Strong experience gathering and documenting requirements.
• Experience creating user stories, use cases, and acceptance criteria.
• Experience coordinating User Acceptance Testing (UAT).
• Experience working with business stakeholders, vendors, and IT teams.
• Experience supporting production applications and issue triage.
• Excellent communication, presentation, and facilitation skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects and priorities simultaneously.

• Bachelor's Degree in Information Technology, Information Systems, Business Administration, Computer Science, or related field preferred.
• Equivalent professional experience may be considered.

• Business Requirements Documents (BRDs)
• User Stories
• Use Cases
• Acceptance Criteria
• UAT Test Plans & Scripts
• Defect Logs & Resolution Reports
• Communication Plans
• Training Plans & Job Aids
• Stakeholder Analysis Documents
• Business Process Documentation
• Production Support Documentation
• Status Reports

• Business Analysis
• Requirements Gathering
• BRD
• User Stories
• Use Cases
• Acceptance Criteria
• Vendor Management