Desktop Senior Technical Analyst; OIT Internal; Hybrid Workplace From

The Office of Information Technology (OIT) seeks a Desktop Senior Technical Analyst to deliver Tier II and III desktop support to state employees, contractors, interns, vendors, and county users. This is a key role responsible for providing technical guidance, managing support requests beyond the Service Desk level, and acting as a subject matter expert.

This recruitment is open only to current employees of the Office of Information Technology for the State of Colorado.

• Provide resolution and assistance for current operating systems (Windows 10 and Windows 11).
• Deploy new or rebuilt computers based on OIT and agency security and operational policies.
• Implement enterprise configuration management tool platform installations.
• Handle USB‑based installations.
• Perform Intune‑based imaging installations.
• Support desktop, laptop, and tablet users and resolve problems with Microsoft, Adobe, and other production software.
• Provide resolution, assistance, and limited training to standard supported applications:
  • Productivity Software
  • Internet Browser applications
  • Antivirus‑Security programs
  • Proprietary applications and systems
• Receive and/or log service incidents into the ticketing system.
• Assist other IT teams (Security, Server, Network, Voice, etc.) with additional duties as required, including:
  • Network troubleshooting
  • File Server Management

• Five (5) years of professional experience in a field related to desktop support or a professional service desk environment.

• Additional appropriate education can substitute for required experience on a year‑for‑year basis, but cannot fully replace the qualifications.
• Training or certifications related to the role can count toward substitution for experience and/or education but cannot fully replace the qualifications.
• If a degree is required, additional paid or unpaid experience substitutes for the education on a year‑for‑year basis.

• Experience deploying and supporting Microsoft Windows desktop operating systems (Windows 7, Windows 10, Windows 11).
• Experience with Android OS and Apple iOS (best effort).
• Proficiency in SCCM.
• Ability to communicate technical matters verbally and in writing to non‑technical personnel.

OIT employees must comply with screening procedures when working at state agency locations. A pre‑employment background check will be conducted as part of the selection process. This position may require travel within the state and on‑call duties as needed.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The Agency will assist individuals with disabilities to obtain reasonable accommodations throughout the employment process.

• Office of Information Technology does not offer sponsored visas for employment purposes.