Help Desk Analyst

Employment Type: Contract-to-Hire

Position Overview:

We are seeking a hands-on, detail-oriented Help Desk Analyst to join our IT support team in Denver. This role is fully on-site and involves a mix of technical troubleshooting, asset management, and physical inventory handling. The ideal candidate will have experience with PC maintenance, imaging, and ticketing systems, and be comfortable working in a fast-paced environment that requires both technical and logistical skills.

• Provide technical support for PC hardware/software issues, including break/fix and troubleshooting.
• Manage and track shipments using vendor image processing and shipping tracking systems.
• Utilize Active Directory and internal tools to diagnose and resolve system issues.
• Maintain and update inventory using air-asset management systems.
• Process and resolve tickets using Service Now.
• Image and deploy computers for end users.
• Maintain inventory control using First-In-First-Out (FIFO) methodology.
• Create and maintain internal documentation (KBAs).
• Ensure proper packing and handling of IT equipment; must be able to lift up to 25 pounds and climb ladders as needed.
• Drive to local sites or vendors as required (valid driver’s license required).

• 1–3 years of experience in a help desk or IT support role.
• Familiarity with Service Now or similar ticketing systems.
• Experience with asset management and inventory control.
• Proficiency in imaging computers and managing PC hardware.
• Strong organizational and documentation skills.
• Ability to work independently and manage multiple tasks.
• Must be able to lift 25 lbs and climb ladders.

• Experience with shipping tracking systems and vendor image processing.
• Knowledge of Active Directory and internal system diagnostic tools.
• Familiarity with air-asset management systems.

• Seniority level:
  Associate
• Employment type:
  
  Contract
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting