Service Business Implementation Consultant

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Role:
Service Now Business Implementation Consultant

Duration: 12+ months

Interview Process :

Video

Work Authorization: USC/GC/GC-EAD

Only need very senior candidates

They are looking for a senior level Implementation consultant .Prefer someone that has implemented Servicenow in an environment where it was brand new or greatly expanded the service offering in an existing environment.

They are initially focused on ITIL but looking for someone with experience/knowledge of all the service offering (SAM, HAM, Demand etc)

This person will be leading the implantation and coordinating with inside teams as well as the vendor.

PURPOSE:

The Service Now ITSM Implementation Consultant shall collaborate with vendor and internal teams to develop or refine, maintain, and successfully drive the organization’s Service Now implementation to achieve ROI commitments and desired outcomes, including centralized practices, cost efficiencies, business process improvement, and enhanced user experience.

ESSENTIAL FUNCTIONS:

40% Provide Service Now implementation subject matter expertise to validate, improve, and maintain a clear and actionable implementation roadmap and plan. Apply deep knowledge of the Service Now platform and implementation best practices to ensure proper sequencing, alignment around priorities, dependency management, risk mitigation, and engagement of the right stakeholders at each phase.

40% Serve as primary liaison between internal stakeholders and external implementation partners, facilitating collaboration across process owners, technology teams, internal change management, and training resources. The consultant ensures that all work streams are aligned in support of desired outcomes and delivery milestones.

20% Ensure strong leadership engagement by providing clear, timely reporting on implementation progress, risks, and key decisions. Facilitate regular updates to executive sponsors and steering committees, escalate issues that require intervention or decisions, and drive alignment across competing priorities. Ensure transparency and accountability throughout the implementation, helping leadership and key stakeholders stay informed, engaged, and empowered to remove barriers in support of successful execution.

Qualifications

Education Level: Bachelor's Degree

Experience:

5 years’ experience in Service Now platform ownership and/or implementation

Broad experience with Service Now implementations like ITSM, HR Service Delivery (HRSD), Workplace Service Delivery (WSD), automation, reporting, and integrations with existing applications

Strong executive-level communication skills, both verbal and written

Follows evolving market, industry and consumer trends

Exceptional project management, facilitation and organizational skills

Excellent relationship management skills

Strategic thinker, problem solver, and a collaborator who can drive engagement and discussions

AFZAL IMAM

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• Seniority level
  
  Mid-Senior level

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  Contract

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  Information Technology
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