Technical Solutions Engineer; NDO

Requirements

• The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case
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• A strong analytical mind is required, as is the ability to triage
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• As we are continually releasing new features and products, a high aptitude for both learning and teaching are required
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• Thus, excellent written and verbal communication skills are a must, as is a collaborative approach
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• Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies
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• Expert technical knowledge is required in several of the following areas:
  Network management platforms, Dev Ops platforms, APIs (JSON, gRPC, curl/Postman/requests etc.), scripting (Python, Bash), Containers (Kubernetes, Docker), Linux, Ansible, KVM
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• General knowledge is preferred in the following areas:
  Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.)
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• Working experience with proprietary Server virtualization solutions is highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc)
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• Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired
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• Familiarity with any or some of the following is a plus
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• Overlay platforms VMWare NSX, Cisco ACI
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• Terraform ;
  Public clouds (AWS, Azure, GCP)
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• Golang ;
  Prometheus/Grafana ; SSO (OIDC and SAML)
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• Git (branches, commits, etc), Git Hub/Git Lab
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• Arista Validated Design

• We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions
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• A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations
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• We drive the success of our customers through passion and teamwork and via ensuring quick response times
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• You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions
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• You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams
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• The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction
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• Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development - both in diagnosing problems as well as communicating them in multiple technical contexts
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• Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS)
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• Respond to customer product inquiries via telephone or email
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• Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries
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• Troubleshoot problems with hardware/software applications and recommend corrective action
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• Recreate customer network issues in a dedicated lab environment (as needed)
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• Document customer communication and recurring technical issues to support product quality programs and product development
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• Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities