Desktop​/IT Support

Qualifications

• Should have experience in Deskside process and support
• Maintain inventory and support IMAC (Install, Move, Add, Change) activities
• Act as onsite IT representative for business users
• Excellent Oral and Written Communication skills
• Hands on Experience on resolving customer issues related to the infrastructure
• Deployment of hardware, including hardware and OS refresh activities.
• Provide first level support for Printers and MFP.
• Intune Mobile Device management
• Knowledge on SCCM and deployment
• Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management) and hand-on troubleshooting skills
• Patching and Vulnerability Management for workstations
• Management platform, including device provisioning, configuration, deployment, inventory
• Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements.
• Incident, Problem, and Service Request Ticket Management in Service Now.
• Development and maintenance of Knowledge Base articles for Incidents, Problems, and Service Requests as required.
• Asset Inventory and Configuration Management tracking of hardware and software in Service Now.
• Provide Audio Visual Support in meeting rooms (note: basic support only as an existing service agreement is in place with an AV provider).
• Identification of Continuous Improvement opportunities.

• Hands on Experience on resolving customer issues related to the End User Computing infrastructure
• Deployment of hardware, including hardware and OS refresh activities.
• Provide first level support for Printers and MFP.
• Intune Mobile Device management
• Knowledge on SCCM and deployment
• Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management) and hand-on troubleshooting skills
• Patching and Vulnerability Management for workstations
• Management platform, including device provisioning, configuration, deployment, inventory
• Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements