IT Service Desk Technician II – Denver International Airport

## IT Service Desk Technician II – Denver International Airport Apply locations:
Denver International Airporttime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 2, 2026 (7 days left to apply) job requisition :
R0081599# About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
** What We Offer
** The City and County of Denver offers competitive pay commensurate with education and experience.  New hires are typically brought into the organization between $26.00 - $29.00. We also offer generous benefits for full-time employees which include but are not limited to:
* A guaranteed life-long monthly pension, once vested after 5 years of service
* 457B Retirement Plan
* 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
* Competitive medical, dental and vision plans effective within 1 month of start date
** Location & Schedule
** The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work up to three days at Denver International Airport. Employees must work within the state of Colorado on their off-site days.
** Who We Are & What You’ll Do
** Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world’s busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world’s 10th busiest airport. DEN is Colorado’s primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace.

We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do**.
** DEN Business Technologies serves as the first point of contact for IT support, providing customer-focused help desk assistance for hardware, software, phones, mobile devices, and other technology. They troubleshoot issues, manage support tickets, maintain technical documentation and equipment inventories, coordinate mobile device services, and work closely with IT teams to resolve customer issues.

As an IT Service Desk Technician II, you will have the opportunity to:
* Provides customer-focused technical support by helping customers over the phone, taking pride in troubleshooting issues, and finding satisfaction in resolving problems that improve the user’s experience.
* Provides help desk support for desktop hardware, software, voice, video, and data systems by assisting customers over the phone, documenting issues, troubleshooting remotely, testing, adjusting, resolving, and processing tickets for resolution or escalation.
* Maintains and modernizes technical procedures, knowledge articles, documentation, operational instructions, and project or work order status to ensure information remains accurate, accessible, and useful for support teams and customers.
* Maintains inventory of voice and data equipment and specialized services for users.
* Manages cellular/mobile device plans, supports the full cell phone lifecycle, and coordinates device upgrades, replacements, activations, and service changes to ensure users have reliable mobile connectivity.
* Acts as a liaison between the customers and the Information Technology teams to effectively communicate problems and practical solutions.
* Maintains an inventory of technology, equipment and services for customers.
* Tests in-house or vendor-developed software and software upgrades for customer requirements and documents errors or discrepancies for correction.
* Performs other related duties as assigned.
** What You’ll Bring
** We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language,…