SVP of Technical Services

Senior Vice President of Technical Services — United States Denver

Pax8 is hiring a Senior Vice President of Technical Services in the United States to unify enterprise technology services, lead a cohesive artificial intelligence roadmap, and raise the bar on partner and internal service delivery at scale.

• Shape and own a joined‑up artificial intelligence technology roadmap across engineering, partner support, and corporate applications.
• Lead the full Tech Services estate across IT operations and service delivery, engineering, product management, and corporate architecture, focusing on dependable execution and stronger service levels.
• Design an artificial intelligence‑augmented support model that improves partner experience, increases intelligent deflection, and helps support teams work faster and smarter.
• Stabilise and mature the Service Now environment so it becomes an enabler of delivery rather than a watch‑list issue.
• Build real visibility around the Tech Services portfolio, create a practical architecture review rhythm, and strengthen cross‑functional integration decisions.
• Develop and lead a senior leadership team that sets a high standard for clarity, accountability, consistency, and execution across a global organisation.

In this role, your work will help Pax8 move from fragmented technical ambition to coordinated execution, create a more predictable experience for teams across the business, and modernise partner support through smarter service design and better use of artificial intelligence.

• Substantial leadership experience across enterprise technology services, owning broad operational scope and transformation delivery.
• Personal ownership of an enterprise artificial intelligence programme end‑to‑end, including adoption, governance, vendor decisions, and measurable outcomes.
• Proven success improving support operations through artificial intelligence, especially in ticket or call deflection and service quality.
• Strong judgement in balancing technical viewpoints and translating them into a single practical roadmap.
• Credibility across service management, technology operations, architecture, and engineering delivery, with meaningful experience in Service Now improvement or remediation.
• Considerable experience building or scaling global support capability, operator‑first style, bias for execution over ceremony.
• A collaborative leadership approach reflecting Pax8 behaviours: compassionate candour, understanding, reliable delivery, learning, and putting team first.

Qualified candidates can expect salary between $280K and $310K depending on experience.

Benefits include:

• Non‑Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (for local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee‑led Resource Groups

Pax8 is an equal opportunities employer and welcomes individuals who are in possession of the appropriate requirements to work within the United States. Pax8 is a EEOC Employer.

We require background checks on all successful candidates, including , reference requests, and qualification checks. All checks are completed by our third‑party provider, First Advantage.

Position closing date:
Friday 26 June 2026.