AI Enablement Lead

The AI Enablement Lead is responsible for ensuring AI is used effectively across the business and improves how work gets done. This role focuses on building AI literacy, driving adoption, and supporting teams in integrating AI into their day‑to‑day work. The goal is real behavior change, where AI becomes part of how work is performed, not just a tool that is available.

The AI Enablement Lead partners with business, operations, and IT teams to ensure AI solutions are practical, trusted, and aligned to real work. This role translates business needs into actionable AI opportunities and provides input into prioritization to help the organization focus on solutions that will drive adoption and deliver impact.

• Drive Enablement, Adoption, and Effective Use of AI – Ensure AI tools are consistently used and integrated into daily work, not just explored; identify and remove barriers to adoption.
• Deliver enablement at scale, including role‑based learning journeys, toolkits, office hours/coaching, and a champion network in partnership with training and operations.
• Help establish an AI COE framework to promote responsible AI use, best practices, training and enablement programs, success metrics, and communication.
• Build Practical AI Literacy – Partner with training and operations teams to develop role‑based enablement across the enterprise (sales, service, ops, leadership).
• Equip teams to effectively use AI platforms, Copilot tools, AI agents, and prompt & agent libraries.
• Provide ongoing support through office hours, coaching, and training materials.
• Reinforce expectations for when and how AI should be used; ensure responsible AI usage by incorporating governance and guardrails into training, communications, and playbooks.
• Support Integration of AI Into Workflows – Partner with business and operations teams to roll out AI capabilities and integrate them into daily work; develop change management strategies and educate teams on AI benefits.
• Identify where AI can meaningfully improve workflows, quality, and speed; help define roles of AI (automate, augment, or elevate) vs human.
• Ensure AI usage is clear, repeatable, and consistent to shift from manual to AI‑assisted workflows.
• Shape and Prioritize High‑Value AI Opportunities – Understand pain points and translate needs into clear, actionable AI use cases; identify where AI can deliver meaningful workflow improvements and practical impact.
• Bring structured recommendations to inform prioritization and sequencing of AI efforts.
• Act as a bridge between business users and AI/product teams to ensure solutions reflect real needs, are adopted, and deliver value; provide insight into what will drive adoption and proactively identify where solutions are likely to stall.
• Support business teams in owning outcomes and driving adoption; ensure success metrics are defined and use data to continuously refine prioritization and enablement strategies.
• Drive Continuous Improvement and Scalable Adoption – Gather feedback from users on what’s working, where friction exists, and where trust is low.
• Partner with engineering to improve usability and effectiveness of AI solutions.
• Continuously refine enablement materials, guidance, and approach.
• Enable acceptable AI usage, citizen development, and sharing & reuse of AI tools.
• Track and report AI impact.
• Share success stories, use cases, best practices, and lessons learned to accelerate adoption across teams.

• 5-10+ years in technology enablement, product, operations, consulting, or transformation roles.
• Experience driving adoption of new tools or technologies at scale.
• Strong experience in workflow/process design.
• Strong experience in change management or transformation.
• Strong experience in stakeholder engagement across business teams.
• Strong technical fluency and understanding of AI tools and capabilities (e.g., Copilot, LLMs).
• Ability to translate business needs into practical usage of technology; experience scaling AI or advanced technology use cases from pilots into sustained adoption.
• Proven ability to drive behavior change and adoption, not just deployment.
• Strong communication, facilitation, and influence skills across all levels of the organization.
• Ability to translate strategy into practical execution.

$125,000—$175,000 USD

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.