Technical Account Manager - Healthcare

Technical Account Manager

As a Technical Account Manager in our Healthcare Client Success team, you'll guide our most strategic customers in building and scaling enterprise automation and Agentic AI programs. Your role will be critical in ensuring customers achieve maximum business value from the UiPath Platform by serving as both a trusted technical advisor and hands-on technical expert.

You will work across all levels of customer organizations—from developers and architects to operational leaders and executive stakeholders—helping customers solve complex technical challenges, accelerate adoption, and realize measurable outcomes. This role is ideal for a highly technical, customer-facing professional who thrives in ambiguity, enjoys solving difficult problems, and is comfortable both advising and directly contributing to technical solutions when needed.

• Build and deliver working POCs, agent prototypes, and automation accelerators directly within customer environments to fast-track agentic adoption.

• Develop reusable POC templates, deployment accelerators, and agentic solution patterns that the CS organization can replicate across the healthcare portfolio.

• Own the technical success of strategic healthcare customers, serving as the primary technical advisor throughout their UiPath journey.

• Provide proactive technical guidance to mature automation and Agentic AI programs, helping customers expand their vision of what is possible with the UiPath Platform while driving measurable adoption, business outcomes, and value realization.

• Assess customer environments, identify technical risks and opportunities, and independently drive actions that result in accelerated adoption, reduced risk, and measurable business value.

• Guide platform architecture, infrastructure planning, deployment strategies, upgrades, performance optimization, and troubleshooting activities.

• Conduct technical health checks and maturity assessments, identifying opportunities to improve scalability, governance, reliability, and adoption.

• Deliver technical advisory services while also providing hands-on support, solution development, proof-of-concept creation, troubleshooting, and code reviews when appropriate.

• Partner with customer technical teams to design solutions leveraging automation, AI, orchestration, integrations, and emerging agentic capabilities.

• Collaborate closely with Product Support, Product Management, Engineering, Professional Services, and Solution Engineering to resolve complex customer challenges.

• Collaborate with relevant UiPath Infra and security teams to ensure AI governance, security, and compliance considerations, especially for healthcare customers.

• Enable customer stakeholders on UiPath best practices and emerging capabilities through workshops, presentations, technical reviews, and strategic planning sessions.

• Stay current on advances in Agentic AI, Generative AI, LLMs, automation technologies, and healthcare industry trends, helping customers translate innovation into business outcomes.

Required qualifications:

• Maintain an understanding of contract utilization to drive shelfware consumption and positively impact commercial events

• 10+ years of experience in Technical Account Management, Solution Architecture, Technical Consulting, Professional Services, Software Engineering, or similar customer-facing technical roles.

• Direct, hands-on experience implementing, supporting, or architecting solutions on the UiPath Platform.

• Strong knowledge of enterprise automation technologies, software development practices, cloud platforms, integrations, APIs, and enterprise architecture concepts.

• Hands-on experience building agentic or LLM-powered solutions — including prompt engineering, tool/function design, agent orchestration, and output validation.

• Demonstrated ability to diagnose complex technical challenges, navigate ambiguity, and develop creative, practical solutions to difficult customer problems.

• Experience balancing technical advisory work with hands-on technical execution, including troubleshooting, development, configuration, or solution design.

• Strong communication,…