Customer Solutions Manager, Aerospace and Satellite

Description

Final date to receive applications:
Jun 22, 2026

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Aerospace & Satellite team. In this role, you will serve as a trusted advisor to commercial space, satellite, and aerospace companies navigating their cloud adoption and AI transformation journey — helping them translate ambitious space missions into measurable business outcomes through modern cloud solutions.

We are also seeking a Senior Customer Solutions Manager to join our Worldwide Public Sector (WWPS) Aerospace & Satellite division, where you will guide customers through multi‑year cloud adoption, migration, modernization, and AI transformation initiatives. You will work backwards from customer goals — such as deploying agentic AI workflows, building generative AI‑powered ground system assistants, modernizing telemetry platforms, or accelerating launch readiness with intelligent automation — and drive execution across AWS teams to deliver results.

We help aerospace and satellite companies understand best practices around adopting cloud‑based solutions, migrating existing ground systems and mission‑critical workloads, implementing AI/ML capabilities for space data processing, and building organizational cloud and AI fluency. The opportunity to guide space companies through the AI revolution — from foundational data readiness to deploying agentic systems that autonomously execute complex satellite operations workflows — is unprecedented.

This position requires 25% - 40% travel dependent on geo and time of year. It also requires that the candidate be a US Citizen and obtain and maintain an active TS/SCI security clearance.

• Own & influence:
  Lead customer engagements end‑to‑end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for aerospace and satellite organizations.
• Drive adoption:
  Develop and execute cloud adoption roadmaps aligned with customer business milestones — such as constellation deployments, launch campaigns, or new service offerings — translating strategic initiatives into concrete, sequenced actions.
• Accelerate value:
  Identify opportunities for large‑scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance space missions and operational efficiency — from intelligent satellite imagery processing to autonomous ground system operations agents.
• Enable & govern:
  Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare aerospace customers for responsible AI adoption, successful cloud transformation, and long‑term operational excellence.
• Advocate & coach:
  Serve as the customer's cloud coach and voice within AWS, communicating customer needs to leadership, product, and engineering teams — including AWS Ground Station and aerospace‑specific service teams.
• Collaborate & coordinate:
  Act as connective tissue between account managers, solutions architects, technical account managers, and professional services, ensuring all teams execute cohesively against customer cloud strategy.
• Build & scale:
  Contribute to the CSM function by developing scalable mechanisms, AI‑powered automation strategies, and best practices that accelerate customer adoption across the aerospace & satellite segment — including agentic frameworks that can be replicated across space operators and launch providers.

As a CSM on the AWS Aerospace & Satellite team, you will be the customer trusted advisor and the central connector between our space industry customers and AWS teams, ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align their AI and cloud adoption roadmap with mission objectives, coordinating between Sales, Support, Solutions Architecture, and AI/ML specialist teams to remove blockers, and tracking progress against key milestones.

You will develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations — such as…