Managed IT Manager

Overview

This is an exempt, full‑time position. You may be required to work more than 40 hours per week. The role involves leading a team of consultants and managing client relationships in managed IT services.

• Lead and supervise staff consultants, ensuring timely and effective issue resolution.
• Serve as the primary point of contact for assigned clients, fostering strong relationships and delivering exceptional customer service.
• Oversee technical service delivery to clients, ensuring SLAs are met and high‑quality support is consistently provided.
• Collaborate with the Managed IT team and clients to design and implement customized managed service solutions.
• Conduct regular meetings and check‑ins with clients to provide updates, review service performance, and address concerns.
• Provide technical guidance to the team, assisting with complex issues and escalations.
• Drive continuous improvement initiatives to enhance service delivery processes and increase client satisfaction.
• Manage client projects from initiation to completion, ensuring successful implementation of managed services and technology solutions.
• Develop and maintain technical documentation standards, knowledge‑base articles, and SOPs.
• Stay updated on industry trends and emerging technologies to keep the service desk ahead of challenges.
• Conduct local and domestic travel as needed.

• Bachelor’s degree in Computer Science, Information Technology, Business, Marketing, or a related field.
• 5‑10 years of experience in technical support, service desk roles, or account management within the IT services or managed services industry.
• Strong knowledge of desktop OS, hardware, software, networking, and other IT domains.
• Excellent leadership and team‑management skills, with the ability to motivate and inspire staff.
• Exceptional problem‑solving and analytical skills for complex technical issues and escalations.
• Excellent communication and interpersonal skills, able to interact with clients and colleagues at all levels.
• Ownership‑centric mindset focused on delivering high‑quality service and client satisfaction.
• Proficiency in CRM software and account‑management tools for client relationships and tracking.
• Knowledge of IT service‑management frameworks (e.g., ITIL) and best practices.
• Technical certifications (e.g., PMP, CompTIA Project+, CCNA, MCSE, AWS, CompTIA Security+) advantageous.
• Ability to lift and transport moderately heavy objects, such as computers and peripherals.
• Local and domestic travel required.

Benefits include health, dental, vision, disability, and life insurance;
Flexible Time Off and holidays; 401(k) plan; prepaid business‑related travel, lodging, and meal reimbursements; pension plan for eligible staff; discretionary bonus plan.

Plante Moran is an Equal Opportunity Employer. This workplace is drug‑free. Under Colorado’s Job Application Fairness Act, you have the right to redact any personal information that identifies your age, date of birth, or educational dates.

Base salary range: $110,500‑$130,000 for positions in CO, IL, OH, and MA.