Business Analyst

ITS Business Analyst

Greetings, My name is Maaz and I'm a recruiter at Syntricate Technologies Inc. Our records show that you are an experienced professional with relevant experience. This experience is relevant to one of my current openings.

Job Title – ITS Business Analyst Location – Ralph Carr Judicial Complex, 1300 Broadway, Denver CO Hybrid Duration – Long Term Contract Hybrid or Remote (flexible). Onsite every Tuesday

We're seeking a mid-level ITS Business Analyst (5+ years' experience) to support vendor-delivered technology projects and selected internal application initiatives. You will lead and coordinate requirements activities, serve as a liaison between business stakeholders, vendors, and IT teams, and help plan communication and training to ensure smooth adoption. The role also contributes to production support, triaging issues and clarifying bugs with development and vendor teams.

• Act as the primary BA on vendor-led projects, facilitating discovery sessions, workshops, and ongoing requirement clarifications.
• Convert business needs into clear, testable requirements (BRDs, User Stories, Use Cases, Acceptance Criteria).
• Partner with vendor PMs/solution architects to confirm scope, assumptions, dependencies, and change requests.
• Develop or contribute to communication plans (audiences, messages, channels, cadence) for releases and changes.
• Partner with business owners to create training plans (training assets, scheduling, train-the-trainer, job aids).
• Coordinate UAT planning, scripts, and feedback loops; track defects to closure.
• Gather and refine requirements for internal application enhancements and minor projects.
• Participate in production support: triage issues, reproduce defects, clarify expected behavior, and document bug reports with steps-to-reproduce, logs, and impact.

• 5+ years as an IT/ITS Business Analyst or similar role (systems analyst, product analyst).