Salesforce System Architect

Job Title

Information Technology IV

Class Code & Class Description: T1E4XX
Information Technology IV

This is an experienced System Architect that provides high level direction & guidance to the entire DECL statewide IT software system across 5 platforms:
Professional Development & Information System (PDIS) Salesforce, PDIS Cornerstone Learning Management System (LMS), Quality Rating & Improvement System (QRIS) Salesforce, Attendance Tracking System (ATS) Salesforce, & Licensing Salesforce. This position plans & develops the architecture, configuration, design, blueprint, and technical standards while working alongside the DECL System Administrators.

This position will serve a critical role of bridging business requirements from DECL Product Owners & provider-focused Product Managers into the technical implementation by the System Administrators & Customer Experience (CX) Administrators. This position is tasked with ensuring the various, complex elements of the DECL system fit together seamlessly. This is achieved by maximizing the efficiency, rationality, & interoperability of the DECL statewide software systems.

The position is expected to utilize an Agile, iterative approach to all technology operations duties across the BITS technology infrastructure. CDEC, along with its infrastructure of applications and systems, is an expansive, dynamic agency with thousands of stakeholders. To be successful, this role must have a communicative and collaborative approach to CDEC Technology that is encompassing all these inputs. While we strive to be inclusive of all stakeholders, a principle of the BITS team is that the families, children, and early childhood professionals that we serve have been, are currently, and will continue to be the primus inter pares of all stakeholders.

What you'll be doing:

• Create, define, & update system designs, blueprints, & maps. Constantly update the Current State while continuously driving towards an iterative Future State, which requires developing guidelines to implement the overall DECL structure.
• Create, manage, maintain, & share the DECL IT Software Roadmap for the system's continued evolution & rationalization. Ensure that the roadmap is always aligned with both BITS strategy & CDEC business needs to positively impact end-user experience.
• This role is responsible for the oversight of all DECL IT enhancements, operations & maintenance, projects, and technical debt management requests. The position evaluates the recommendations of the Staff Authorities in various systems (PDIS, LMS, QRIS, HRS) and determines the overall system solutions to meet business needs. These solutions impact end-users, OIT, and CDEC Product Team.
• This position will serve as a representative of both DECL & Technology Operations on the CDEC Intake Review Board - an internal governing body to provide oversight and ensure CDEC projects and initiatives are aligned with CDEC Technology (BITS, Product, & OIT) strategy, operations, and capabilities.
• Provide high-level guidance, planning, direction, coordination, and technological leadership to the Technology Unit, most especially when connecting strategy to planning to implementation and vice versa.
• Create, foster, & champion an Agile environment at all times across the entire system.
• Provide daily support to all stakeholders in driving towards an Agile environment, including: support Product Owners in backlog creation & management; support Product Managers in integrating feedback into future sprints & providing testing environments/opportunities; support Technology Service by integrating ticketing data into future planning; & support Technology Operations by helping drive towards shorter software development life cycles (SDLC) through planning, design, & strategy.
• Design Agile, iterative DECL solutions that provide achievable, sustainable, & rational outcomes between the Current State and the planned Future State.
• Consistently and continuously drive technology decisions towards long-term technological sustainability and financial sustainability and away from customization, legacy-based, quick-fix, complex solutions.
• Conduct systemic analyses of existing infrastructure and identify enhancement opportunities that prioritize simplifying, rationalizing, optimizing, and streamlining.
• Identify how to support the Technology Operations System Administrators to achieve these long-term priorities while ensuring they have the support and ability to achieve their #1 goal of Keeping Systems Operating (KSO).
• Lead & attend meetings with Product, Office of Program Delivery, & other stakeholders concerning Enhancements and Operations & Maintenance (O&M) for the DECL IT system.
• In partnership with Technology Service & Product, ensure that the UX, UI, & CX needs and priorities are represented fairly in all infrastructure decisions.
• Serve as a crucial communication pivot between the Technology Unit and OPD, Product, & other stakeholders. This will require the ability to translate in…