Senior IAM Engineer

Senior IAM Engineer

As a senior member of Pax8's internal Technology Services team, this role is dedicated to supporting the people of Pax
8. The Senior IAM Engineer is responsible for the availability, security, scalability, and continuity of the internal systems our employees rely on every day. Operating within a high-performing IT team, this role shares accountability for outcomes, technical excellence, and employee experience across the business.

This is a rare opportunity to operate at senior technical depth while helping define how identity, access, and automation scale across a high-growth, AI-forward organisation. You'll join Pax8 at a time where new starters grow alongside new technology — influencing platforms, standards, and automation that impact thousands of partners and internal users worldwide.

Pax8 is a fast-moving, cloud-native technology marketplace with a culture built on trust, innovation, and genuine human connection. We're proud of our inclusive, people-first approach and our reputation for doing things differently — from how we build technology to how we hire and grow our teams. Learn more about life at Pax8 on  and explore how we're shaping the future of the managed intelligence marketplace through our blog.

What You'll Be Doing:

• Troubleshooting Complex Technical Issues:
  Assess and diagnoses high-severity and nonstandard technical issues, resolving incidents in alignment with established Service Level Objectives (SLOs). Act as a senior escalation consultant for Level I, II, and III engineers and leads resolution of cross-system or enterprise-wide incidents.
• Leading Project Work:
  Design, deploy, maintain, and document enterprise IT systems, integrations, and automation workflows. Lead the technical execution of large or complex projects, including architecture, security, automation, and operational readiness.
• Establishing Best Practices for Maintenance and Resolution:
  Establish and enforce standards for system availability, continuity, security, and automation reliability, including monitoring, alerting, backups, patching, access controls, and workflow resiliency.
• On Queue/Escalation Support:
  Act as a senior escalation point for critical incidents, applying sound judgment to assess urgency, impact, and risk while identifying opportunities to improve incident response through automation and tooling enhancements.
• Automation & Infrastructure Enablement:
  Design and implement infrastructure as code, workflow automation, and CI/CD pipelines to improve reliability and scalability.
• Automation & Infrastructure Enablement:
  Build and maintain event-driven and API-based automation across identity platforms, SaaS applications, and enterprise systems.
• Automation & Infrastructure Enablement:
  Leverage tools such as low-code/no-code platforms, custom scripts, and AI-enabled workflows to reduce manual effort and operational risk.
• Automation & Infrastructure Enablement:
  Establish automation standards and reusable patterns, driving adoption across Technology Services.
• Contributing to Knowledge Bases:
  Author and maintain advanced technical documentation, SOPs, integration diagrams, and automation artifacts. Ensures documentation supports operational sustainability and audit readiness.
• Personal Development & Mentoring Others:
  Drive continuous learning and mentor engineers by sharing automation patterns, integration strategies, and real-world implementation experience. Provides technical leadership for roadmap planning, audits, compliance reviews, and governance initiatives.

The Impact You'll Make:

Your work will directly improve security posture, operational scale, and employee experience across Pax
8. By enabling reliable automation and strong governance, you'll help the business move faster with confidence — supporting teams, partners, and customers at global scale.

Skills & Experience You'll Bring:

• Subject matter expertise in enterprise systems engineering, Identity and Access Management (IAM), and access governance frameworks.
• Deep experience with cloud platforms such as Azure, AWS, or GCP.
• Hands-on experience with Microsoft Entra  (Azure AD), including identity lifecycle management, access governance,…