Helpdesk Specialist

We are seeking a motivated and detail-oriented IT professional to join our team in Denver, CO, providing Level 2 helpdesk support in a fast-paced, hands-on environment. This role is central to a large-scale device refresh and deployment initiative, responsible for ensuring employees across the organization are equipped with the right technology to do their jobs effectively. The ideal candidate thrives on solving complex technical problems, communicates clearly with end users, and takes ownership of hardware lifecycle management from imaging and deployment through recovery and recycling.

• Deploy new devices to existing users as part of an ongoing PC refresh program
• Provision and deploy devices for new hires, coordinating timing and logistics with hiring managers
• Image devices using current tools and support the transition to Microsoft Autopilot
• Deploy and ship peripherals to end users as needed
• Provide hands-on end user support during device and peripheral deployments
• Follow up with users to ensure timely return of old and retired devices
• Manage the recycling and proper disposition of decommissioned hardware
• Conduct weekly physical and system inventory of all devices and peripherals
• Manage and resolve assigned helpdesk tickets, escalating complex issues to Level 3 support as appropriate
• Answer advanced questions related to the installation and operation of supported products and technologies
• Maintain and support personal computers, servers, LAN/WAN infrastructure, software, and data communications technologies

• Proficiency in PC imaging, configuration, and deployment processes
• Familiarity with Microsoft Autopilot and modern device provisioning workflows
• Strong knowledge of Windows operating systems and standard enterprise software
• Experience supporting LAN/WAN, networking fundamentals, and data communications
• Ability to troubleshoot hardware and software issues at a Level 2 support tier
• Strong organizational skills with the ability to manage multiple concurrent deployments and appointments
• Excellent verbal and written communication skills for coordinating with end users and hiring managers
• Ability to work independently, prioritize tasks, and follow through on open items such as device returns
• Attention to detail for accurate inventory tracking and asset management

• 2+ years of experience in a helpdesk, desktop support, or IT field technician role
• Demonstrated experience with hardware lifecycle management including deployment, refresh, and decommission processes
• Experience coordinating device deployments with HR or management teams in a corporate environment
• Hands-on experience with ticketing systems and structured IT support workflows

• CompTIA A+ or equivalent certification preferred
• CompTIA Network+ or Microsoft certifications a plus
• High school diploma or equivalent required;
  Associate's or Bachelor's degree in Information Technology or a related field preferred

8/01/2026

23.08 - 30.77 USD hourly