Customer Solutions Manager, Aerospace and Satellite

Customer Solutions Manager (CSM) Aerospace & Satellite

Are you passionate about helping aerospace and satellite organizations harness the power of cloud technology and AI to accelerate their missions? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Aerospace & Satellite team. In this role, you will serve as a trusted advisor to commercial space, satellite, and aerospace companies navigating their cloud adoption and AI transformation journey helping them translate ambitious space missions into measurable business outcomes through modern cloud solutions.

As a CSM in the AWS Aerospace & Satellite division, you will guide customers through multi-year cloud adoption, migration, modernization, and AI transformation initiatives. You will work backwards from customer goals whether that's deploying agentic AI workflows to automate satellite anomaly resolution, building generative AI‑powered ground system operations assistants, modernizing telemetry and command platforms to fuel AI/ML insights, or accelerating launch readiness with intelligent automation and drive execution across AWS teams to deliver results.

This position requires 25% – 40% travel depending on geography and time of year. The candidate must be a U.S. citizen and obtain and maintain an active TS/SCI security clearance.

• Own & Influence:
  Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for aerospace and satellite organizations.
• Drive Adoption:
  Develop and execute cloud adoption roadmaps aligned with customer business milestones.
• Accelerate Value:
  Identify opportunities for large‑scale migrations, data & analytics, generative AI, agentic AI, and modernization.
• Enable & Govern:
  Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions.
• Advocate & Coach:
  Serve as the customer's cloud coach and their voice within AWS.
• Collaborate & Coordinate:
  Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services.
• Build & Scale:
  Contribute to the CSM function by developing scalable mechanisms, AI‑powered automation strategies, and best practices.

As a CSM on the AWS Aerospace & Satellite team, you are the customer trusted advisor and the central connector between our space industry customers and AWS teams, ensuring everyone moves in sync toward shared goals. Your day may include facilitating strategy sessions with customer leadership, coordinating between Sales, Support, Solutions Architecture, and AI/ML specialist teams to remove blockers, tracking progress against key milestones, developing enablement plans for generative AI adoption, managing go‑live events for critical transitions, and proactively identifying emerging customer challenges and developing innovative AI‑first solutions.