Head of Client Technology

Your opportunity

The Head of Client Technology is responsible for all client-facing and distribution-related technology in the asset management firm. This role’s remit covers digital client platforms, sales enablement tools, client data management, and marketing technology–essentially, the systems that interface with sales teams and clients and support the firm’s growth. The Head of Client Tech ensures that the firm’s digital presence and tools for client engagement are modern, seamless, and effective in exceeding the expectations of investors and advisors.

In an industry where asset managers must “rethink how they connect” with clients and intermediaries, technology is at the heart of that shift. This leader combines engineering acumen with deep insight into client experience, ensuring that digital portals, CRM systems, analytics, and communication platforms are leveraged to personalize outreach and scale the business efficiently.

• Digital Client
  
  Experience:
  
  Partner with key stakeholders to drive the strategy and development of digital channels for clients. Oversee client-facing platforms such as investor portals, mobile applications, and the public website. Ensure these digital touchpoints offer a superior user experience tailored to the needs of JHI’s global clients.
• Sales Technology & CRM
  :
  Lead the implementation and optimization of sales enablement systems, including CRM platform (Salesforce) and sales analytics tools. Provide the sales team with technology to track interactions, manage pipelines, and access client insights. Ensure the effective use of Salesforce as the “central nervous system” for distribution teams, enabling personalized and timely engagement with advisors and investors.
• AUM & Sales Analytics: Partner with stakeholders to oversee the development of analytics solutions that track assets under management (AUM), flows, and sales performance. Deliver dashboards and reports that help leadership analyze distribution trends and identify opportunities. Use data intelligence to help prioritize prospects and tailor messaging, recognizing that data-driven insight is key to modern distribution efforts.
• Client Communications & Content: Manage the technology supporting client communications, such as email campaign systems, retail & client reporting tools, and content management for marketing materials. Ensure the firm can deliver personalized, compliant communications at scale–for instance, via marketing automation platforms or content hubs that equip sales teams with up-to-date fund literature (leveraging tools like Seismic or others for compliant marketing content).
• Client Master Data Management (MDM): Establish robust client data management practices. Support existing Client MDM system and processes that maintain a single, authoritative source of client information across Janus Henderson. This includes ensuring data quality, integrating client data from various sources (CRM, onboarding systems, AUM & Flows, transaction systems etc.), and enforcing data governance and privacy compliance (important for regulations like GDPR).
• Marketing Technology: Partner with the Marketing Technology team to support the tech stack for the Marketing team, including campaign automation (email, social media integration), website analytics, and lead generation tools. Oversee use of marketing automation platforms (Pardot) to nurture leads and measure campaign ROI, enabling personalized engagement at scale.
• Interdepartmental
  
  Collaboration:
  
  Work closely with Sales, Marketing, CX, Client Service, and Product teams to align technology initiatives with business goals. Gather requirements from these stakeholders and ensure client technology projects address real user needs and pain points. Coordinate with Compliance and Legal to ensure all client-facing technologies and communications meet regulatory standards.
• Innovation & Client Insights
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  Keep abreast of industry trends in client-facing technology and Asset Management. Evaluate emerging solutions such as AI-driven client personalization, chatbots for client service, or advanced data analytics for predicting client needs. Introduce innovations…