Principal Business Analyst

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Are you eager to influence the information technology landscape in a significant way? Join Cengage, a top innovator in the field, and apply your expertise within a lively and collaborative workplace. We are in search of an exceptionally skilled Principal Business Analyst to join us. If driving flawless business solutions and integrating technology effortlessly excites you, this is the opportunity you have been seeking!

In the role of Principal Business Analyst at Cengage, you will:

• Lead and work alongside cross-functional groups to collect and examine sophisticated business requirements for Cengage's Salesforce Sales & Service Cloud platforms.
• Conduct comprehensive business process analysis and meticulously document requirements.
• Work alongside engineering teams to develop and effectively implement innovative and world-class solutions to support Salesforce CRM technology.
• Provide expert-level support and training to business leads, ensuring they effectively apply the system and can drive adoption with their teams.
• Evaluate and recommend new features and functionalities to enhance business processes.
• Perform detailed testing and validation of configurations to meet business needs and industry standards.

To be successful in this role, you should have:

• A minimum of 10 years working with Salesforce CRM technologies, including Salesforce Sales & Service Cloud platforms.
• Proven background as a senior-level Business Analyst or a comparable position in the IT field.
• Extensive system-level knowledge with the capacity to work independently.
• Demonstrable experience working in sophisticated Salesforce environments supporting multiple selling models and business processes throughout the order-to-cash and customer service lifecycle.
• Strong analytical skills with the ability to convert complex business needs into technical solutions.
• Outstanding problem-solving abilities and a strict attention to detail.
• Superb communication and interpersonal skills to foster collaboration across teams.
• Relevant certifications are a plus.

At Cengage, we believe in the power of collaboration and innovation. We offer an encouraging and inclusive work environment where every team member is valued. Here’s what you can look forward to:

• Working with a world-class team on ambitious projects that drive real impact.
• Opportunities for professional growth and development.
• A culture that promotes work-life balance and flexible working arrangements.
• Competitive compensation and comprehensive benefits package.
• The chance to be part of a company that strictly adheres to ethical practices and values diversity.

Ready to take your career to the next level? Apply today and become a driving force in our team!

If you satisfy the qualifications and have a strong interest in this opportunity, we encourage you to submit your application! Please include your resume and a brief cover letter that outlines your relevant experience and why you would be a great fit for this position.

Cengage is an Equal Opportunity Employer, committed to crafting an inclusive and diverse workplace. We encourage applications from all qualified candidates. If you require reasonable accommodations during the application process, please let us know.

Let’s build the future together!

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process,…