IT Support Specialist

IT Support Specialist I

Position: IT Support Specialist I – Corporate IT Team (On‑site at Home Furniture location, Tupelo, MS).

The role provides reliable break‑fix support for IT hardware and software, partnering with corporate and business unit IT teams to deliver dependable service to internal customers. Your contributions will directly support internal users, preserving the company’s reputation and business.

• Serve as a local point of contact for end users seeking technical assistance.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules.
• Provide step‑by‑step training for end users and document internal procedures.
• Escalate significant, unresolved, or recurring issues to the next level of support personnel.
• Provide accurate information and technical assistance on IT products, services, software, and hardware.
• Log all service interactions and their resolutions.
• Communicate end‑user feedback or suggestions to appropriate internal teams.
• Stay current with system information, changes, and updates.
• Assist the IT team in other duties as deemed necessary.
• Travel between area facilities to support locations within the region.

• Bachelor’s degree relevant to the position or equivalent experience.
• 2‑5 years of experience in an IT professional support role.
• Experience with decision making, researching, analyzing, and interpreting system infrastructure and application problems.
• Tech savvy with working knowledge of office and manufacturing software, networking, Microsoft products, computer systems, mobile devices, and other tech related products.
• Ability to diagnose and resolve technical issues without direct supervision.
  
  Experience with Endpoint Central and Service Now is a plus.
• Proficiency in English.
• Customer‑oriented and able to stay calm under pressure.
• Strong communication and organizational skills.
• Adaptability and keen attention to detail, memory of patterns, and interest in problem‑solving.
• Physical ability to lift up to 45 lbs.

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer.