Facility Operations Center Engineer, ADC InfraOps FOC; AWS

Facility Operations Center Engineer, ADC Infra Ops FOC

Job :  | Amazon Data Services, Inc.

Final date to receive applications: Jul 24, 2026

The Data Center Infrastructure Operations organization seeks a Facility Operations Center Engineer to support 24/7 monitoring of the data center’s physical infrastructure. This role focuses on ensuring a consistent, reliable customer experience by responding effectively to critical alarms, monitoring infrastructure, and performing change management tasks.

• Respond, acknowledge, investigate, and dispatch critical alarms.
• Monitor facility infrastructure platform.
• Perform change management tasks.
• Create and issue tickets.
• Follow verbal and written directions.
• Possess an intermediate level understanding of critical infrastructure.
• Maintain proficient computer and communication skills.
• Work required shift-work, overtime, and/or rotating schedules to support a 24X7 environment.

The ADC Facility Operations Center serves as the centralized 24/7 remote monitoring hub for AWS data center critical physical infrastructure systems. It supports availability by communicating prompt and accurate alarm and event notifications to internal teams, enforces change-management policies, and acts as the communication hub during emergency and normal operations.

The FOC supports Data Center Engineer Operations teams by proactively monitoring life-safety systems and infrastructure alarms such as chillers, temperature sensors, generators, UPSs, switch gear, breakers, PDUs, and ATSs to ensure continuous power and cooling. It is part of AWS Infrastructure Services, the organization that designs, plans, delivers, and operates all AWS global infrastructure.

• 3+ years of technical support experience, or Bachelor’s degree in engineering or equivalent.
• Experience documenting technical customer issues and 1+ year of customer-facing IT role or physical security systems/infrastructure work experience.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.
• Opt into a commensurate clearance for each government agency for which you perform AWS work.

• Experience troubleshooting and debugging technical systems.
• 3+ years of customer service experience.
• 3+ years of Microsoft Office products and applications experience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

Salary: USA, CO, Denver – $ USD hourly. Your Amazon package may include sign-on payments and restricted stock units (RSUs) and benefits such as health insurance, 401(k) matching, paid time off, and parental leave.