Information Technology Support Specialist

Company Description

Company is looking to hire an IT Support Specialist in Denver.

The IT Support Specialist is responsible for providing Level 1 support and managing the company’s helpdesk ticketing system, including processing and responding to all requests, prioritization, peer delegation, internal customer communication, and posting updates to the ticketing system, both for self‑assigned tickets and tickets assigned to others in the department.

• Helpdesk Management and Internal Customer Service
• Manage all IT Helpdesk support tickets and IT‑related corrective action cases through resolution.
• Respond to new requests.
• Assign tickets and tasks.
• Regularly update notes and statuses in each ticket.
• Regularly update internal customers.
• Ensure resolution with department SLA’s, escalating as needed.

• Provide Tier 1 troubleshooting and support via phone, Teams, email, and in person for 150+ onsite and remote users.
• Escalate Tier 2 and Tier 3 issues to Network Administrator and Information Systems Lead.
• Collaborate with Network Administrator for peer guidance on company systems.
• Assist with user training.
• Set up new laptops and phones.
• Set up new user accounts
• Install software and set up network drives.

Applicants must possess a strong foundation of diverse IT knowledge including an advanced working knowledge of Windows and MS Office. Training on the company’s setup and systems will be provided.

• 1 year experience in an IT Support / helpdesk role required.

• Salary Range of $60,000-$65,000 (based on experience).