Technical Enablement Manager

We are looking for an organizationally strong and communicative Technical Enablement Manager to help us revolutionize our customer experience.
EGYM vision “making the gym work for everyone” and you want to lead our customers to success with our Connected Training Floor.

• Integration Management:
  You ensure a smooth process in the implementation of our Connected Training Floors, such as interfaces to member management, smart cardio, and more for our customers.
• Drive Deployment:
  You are responsible for the successful implementation of our personalized apps for our customers with all technical feature sets.
• Optimize Satisfaction:
  You understand your customers and partners, determine implementation processes through close communication, and ensure consistent customer satisfaction.
• Foster Alignment:
  You work closely with our product team on interfaces and apps to create an optimal customer experience and continuously improve the process.
• Manage Knowledge:
  You support the creation and updating of documentation, such as on Confluence, to keep all stakeholders up to date.
• Synergize Operations:
  You continuously coordinate with other teams in Operations and Customer Success to achieve common goals and share knowledge.

• You have experience working with customers and can successfully manage customer meetings, even for complex issues.
• You have a strong technical understanding of software systems and mobile apps, and are ideally familiar with APIs. Programming skills are an advantage.
• You are characterized by analytical thinking and problem‑solving skills, have a high level of consulting competence and a quick grasp of new ideas.
• You can effectively manage multiple projects and tasks in parallel and find solutions promptly through close communication with colleagues.
• You are curious, take initiative, are eager to learn, and can deal well with change.
• You have very good Excel skills and have already worked with Salesforce and Jira.
• You are fluent in English and Spanish or French.

• You will develop a comprehensive understanding of our API platform, including partner integrations and customizable apps.
• You will play a key role in the successful implementation of product features.
• You will actively shape the implementation process.
• You will be appreciated by your team and key stakeholders from Support, Order Management, Customer Success, Sales, and Product for your collaboration and valuable contribution.

• Annual salary of $65,000–$75,000.
• Competitive benefits package including health, dental, and vision insurance, 401(k) with company match, monthly wellness, 14 paid holidays per year, and PTO.
• Location:
  
  Denver, CO, with a flexible hybrid schedule (minimum 2–3 in‑office days per week). You’ll enjoy working from our brand‑new Downtown Denver office.
• We offer a supportive, enthusiastic team environment with development opportunities and hands‑on training to become a true EGYM expert.

EGYM is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age, or any other aspect of an individual's identity.