Manager, Digital Insights & Analytics

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role leads a team of UXR and analytics professionals who deliver quantitative and qualitative insights to improve ecommerce performance, customer experience, and conversion outcomes. It manages the development and delivery of analysis, reporting, and data-driven recommendations using statistical and data science techniques. The role emphasizes cultivating a culture of analytical rigor, continuous improvement, and effective storytelling that helps teams make better decisions.

Success is measured by the quality and impact of insights provided, timely resource allocation, and the ability to influence cross‑functional leadership and commercial strategy. The work directly supports business leaders in optimizing customer experiences and advancing organizational goals through data‑informed strategies.

• Lead the delivery of ecommerce analytics, reporting, dashboards, and self‑service views that monitor customer behavior, funnel performance, conversion rate, and other key ecommerce KPIs.
• Lead, coach, and develop a team across UXR and analytics; serve as a hands‑on player‑coach to improve analytical rigor, research quality, prioritization, and storytelling.
• Own the measurement and reporting strategy for the conversion rate optimisation program, including post‑test analysis, readout quality, interpretation of results, and actionable recommendations.
• Collaborate with cross‑functional teams to provide insights, analysis, and recommendations that optimise digital experiences and improve business outcomes.
• Also responsible for other duties/projects as assigned by business management as needed.

• Bachelor’s Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required).
• Acceptable areas of study include Data Analysis, Data Science, Decision Science or related field (Preferred).
• 4‑7 years solving analytical problems using quantitative approaches, reporting & analysing performance & data visualisation (Tableau, Power BI, etc.).
• 4‑7 years of experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Preferred).
• 4‑7 years of experience supporting ecommerce, digital product, marketing analytics, CRO, and/or customer behaviour analysis.
• 2+ years of experience managing a team of analytics or finance professionals (Preferred).
• Telecommunication experience (Preferred).
• At least 18 years of age.
• Legally authorised to work in the United States.

• A/B Testing Methodology & Analysis (Required).
• Advanced Analytics (Required).
• Analytical Thinking (Required).
• Business Acumen (Required).
• Coaching (Required).
• Digital Analytics: experience using platforms such as Amplitude, Content Square, Adobe Analytics or similar tools (Required).
• Dashboard Development (Required).
• Data Analysis (Required).
• Data Storytelling (Required).
• Executive Presence (Required).
• Financial Modelling (Required).
• People Management (Required).
• Project Management (Required).
• Stakeholder Management (Required).
• Strategic Thinking (Required).

Travel Required (Yes/No):
No

• DOT Regulated Position (Yes/No):
  No
• Safety Sensitive Position (Yes/No):
  No

Base Pay Range: $99,700 – $179,800. Corporate Bonus Target: 15%. The pay range above is the general base pay range for a successful candidate in the role. The actual pay will be based on various factors, such as work location, qualifications, and experience, so the starting pay will vary within this range.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working…