Customer Solutions Manager, Aerospace and Satellite

Key job responsibilities

• Own & Influence:
  Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for aerospace and satellite organizations.
• Drive Adoption:
  Develop and execute cloud adoption roadmaps aligned with customer business milestones — such as constellation deployments, launch campaigns, or new service offerings — translating strategic initiatives into concrete, sequenced actions.
• Accelerate Value:
  Identify opportunities for large‑scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance space missions and operational efficiency — from intelligent satellite imagery processing to autonomous ground system operations agents.
• Enable & Govern:
  Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare aerospace customers for responsible AI adoption, successful cloud transformation, and long‑term operational excellence.
• Advocate & Coach:
  Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams — including AWS Ground Station and aerospace‑specific service teams.
• Collaborate & Coordinate:
  Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services — ensuring all teams execute cohesively against customer cloud strategy.
• Build & Scale:
  Contribute to the CSM function by developing scalable mechanisms, AI‑powered automation strategies, and best practices that accelerate customer adoption across the aerospace & satellite segment — including agentic frameworks that can be replicated across space operators and launch providers.

• This position requires 25% – 40% travel dependent on geography and time of year.
• The candidate must be a U.S. citizen and obtain and maintain an active TS/SCI security clearance.

As a CSM on the AWS Aerospace & Satellite team, you are the customer trusted advisor and serve as the central connector between our space industry customers and AWS teams. Your day may include facilitating strategy sessions with customer leadership to align their AI and cloud adoption roadmap with mission objectives, coordinating between Sales, Support, Solutions Architecture, and AI/ML specialist teams to remove blockers, and tracking progress against key milestones.

You will develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations, lead executive briefing sessions that showcase how agentic AI and AWS capabilities serve aerospace use cases, and manage go‑live events that mark critical transitions. You will also identify emerging customer challenges and proactively develop innovative AI‑first solutions that address the unique needs of aerospace and satellite organizations.

• 5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 5+ years of work in enterprise IT, either as a vendor, consultant, or with prior experience managing technical programs.
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
• Experience in customer‑facing roles.
• 5+ years of Space Vehicle/Satellite Operations, Space Communications, or related industry experience.

• AWS or other cloud certification.
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.
• Experience coordinating between project teams and customers to meet unique customer requirements.
• AWS certification such as AWS Solutions Architect or a similar cloud certification.

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