Implementation Specialist

Responsibilities

• Implement solutions, including configuration and independent management of complex implementations for key clients.
• Utilize customer requirements to configure Actabl applications and work closely with customers throughout the deployment lifecycle.
• Advance configuration, client relationship management, mentorship, development of best practices, and strategic oversight of multiple projects and team members to ensure timely delivery.
• Perform comprehensive system setup and configuration based on client requirements and project specifications.
• Execute accurate and efficient data loading from various sources into the system.
• Design, develop, and implement custom reports to meet client analytical and operational needs.
• Conduct detailed data mapping and transformation to ensure seamless integration and data integrity.
• Actively participate in customer calls and meetings alongside Project Managers to provide technical support and address client inquiries.
• Maintain robust communication with Project Managers and stakeholders regarding project progress, milestones, and potential roadblocks.
• Accurately document custom configurations, system settings, and process flows within customer accounts.
• Proactively identify and diagnose configuration problems, system malfunctions, and data discrepancies.
• Explore and apply AI tools to simplify tasks, accelerate outcomes, and elevate effectiveness.
• Support and actively participate in business process testing (BPT) of the application to ensure functionality aligns with client requirements.
• Proactively monitor project timelines and task progress to ensure all components are completed on schedule.
• Coordinate and prioritize multiple implementation tasks, balancing competing demands and deadlines.
• Assist in overseeing the entire implementation process, working closely with internal teams and external customers to ensure adherence to quality standards.

• 2+ years of SaaS experience, preferably in the hotel industry.
• Skilled in SaaS platform configuration and customization.
• Experience in customer service or technical roles preferred.
• Ability to triage current work queue and prioritize accordingly.
• Comfortable using modern AI tools to increase productivity, including summarizing information, drafting and refining content, analyzing data patterns, and supporting decision-making.
• Experience training customers on software usage and addressing their specific business needs preferred.
• Ability to troubleshoot and diagnose issues that arise during implementation (both technical and non-technical).
• Able to work with customer data to ensure smooth integration and reporting, possibly using Excel, BI platforms, or analytics software.
• Applies strong critical thinking when working with AI-generated output.
• Knows how to check for accuracy, identify bias or gaps, and validate results before relying on them.