IT Support Analyst

Exclusive Resorts is seeking an IT Support Analyst to join our Engineering Operations team. The successful candidate will be responsible for providing exemplary technical support to our employees, ensuring smooth and efficient operations of the technical support process. The ideal candidate has experience supporting a diverse collection of business systems and applications. This position will interface with all levels of the business, so we are looking for someone with strong communication skills and a positive attitude.

Flexibility and a passion for learning are required for this role.

• Provide technical support to employees experiencing issues with hardware, applications, and network systems.
• Own and operate our IT Service Management (ticketing) platform.
• Provide white glove support to our leadership team.
• Participate in IT projects as required.
• Partner with our Sr. IT Support Analyst to troubleshoot and resolve complex desktop and laptop issues.
• This role will occasionally assist with the following: assist with Windows Server and AWS/Azure cloud requests; provide support of our corporate and resort wireless environments; assist with desktop, laptop, and server patching.
• Onsite support at the corporate office 5 days a week.
• This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this company and position, the responsibilities of this role may change.

• Associate degree or equivalent work experience.
• CompTIA+ certification preferred.
• Experience supporting Microsoft technologies (Microsoft
  365, Windows, Active Directory, EntraID).
• Experience supporting macOS and iOS devices.
• Experience with Dell laptop hardware.
• Working knowledge of core networking concepts (DNS, DHCP, SSH, VPN, LAN, WAN, TCP/IP).
• Experience with collaboration platforms (Zoom, SharePoint, MSTeams, Slack).
• Familiarity with IT Service Management platforms (Zendesk, Jira Service Management).
• Strong cross‑functional collaboration skills, with the ability to work effectively across technical teams and the broader business.
• Excellent problem‑solving skills with the ability to prioritize and manage competing tasks.