SAP CX Solution Lead – Utilities

CTG is seeking to fill a SAP CX Solution Lead – Utilities position for our client.

Location: Denver, CO

Duration: 2+ years

• Lead the end-to-end SAP CX workstream, including discovery, design, build, testing, cutover, and hypercare.
• Deliver SAP Service Cloud solutions integrated with SAP S/4
  
  HANA and SAP IS-U.
• Lead design workshops, steering committees, and stakeholder meetings.
• Design utility customer service processes, including billing inquiries, move-in/move-out, payments, outages, and complaints.
• Define CX solution architecture and integration using SAP CPI, APIs, CTI, payment platforms, and customer portals.
• Manage project scope, risks, quality, and cross-functional onshore/offshore teams.

• Expertise with SAP Service Cloud and/or SAP CRM.
• Strong knowledge of SAP IS-U and SAP S/4
  
  HANA integration.
• Experience with SAP CPI, APIs, and enterprise integration patterns.
• Strong facilitation, stakeholder management, and leadership skills.
• Knowledge of BPMN, value stream mapping, and customer journey design.

• 8–12 years of SAP consulting experience.
• 5+ years of SAP CX/CRM experience in the utilities industry.
• Minimum of two full lifecycle SAP CX implementations with lead responsibility.
• Experience leading cross-functional teams and enterprise SAP transformation projects.

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience.
• SAP CX, Service Cloud, or CRM certifications are preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

The expected base salary for this position ranges from $70.00 to $80.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.

CTG is fully committed to promoting employment opportunities for members of protected classes.