SAP Technical Client Relations Account Manager

SAP Technical Client Relations Account Manager

Team
:
Client Experience

Make your mark at one of the biggest names in payments. We’re looking for a SAP Technical Client Relations Account Manager to join our enterprise team and help shape the future of global commerce.

• Serve as primary point of contact for external clients and various internal departments to resolve outstanding issues, comply with customer requests and respond to client inquiries.
• Provide support in research and resolution of problems and inquiries.
• Leverage interpersonal skills, technical product knowledge and expertise to respond to daily client‑centric activities.
• Maintain comprehensive knowledge of applicable products, services and company policies and procedures.
• Collaborate with product and engineering organizations on requested product definition changes based on evolving customer needs.
• Become a subject‑matter expert on Integrated/Omnichannel Payments Solution and share knowledge through documentation and training sessions.
• Stay aware of changing technical trends within the payment processing industry, scheme/PCI compliance, mandates and their impacts on customer projects.
• Provide technical support to Worldpay B2B Payments customers in the primary areas of:
• Payment Card and Tokenization integration functionality from SAP to Worldpay B2B Payments platform.
• SAP (ECC and S4 HANA) business logic workflow, ABAP, user exits, and configuration in payment processing aspects of SD, FI and CRM.
• Processing and technical aspects of the payment processing industry as related to Worldpay B2B Payments.

• 5+ years’ relevant experience in a similar role.
• Must have experience with SAP (ECC and/or S4 HANA).
• Working knowledge of operating systems (Windows, Linux) and basic networking concepts.
• Ability to analyze and solve problems using learned techniques and tools.
• Strong organizational and time‑management skills.
• Resourceful and proactive in gathering information and sharing ideas.
• Team skills, including the ability to establish and maintain effective working relationships both internally and externally.
• Strong problem‑solving expertise within a technical support or client relations role.
• Communicates ideas verbally and in written form clearly, concisely, and professionally.
• Bachelor’s degree in business, computer science or related discipline or equivalent combination of education, training, or work experience.

• Experience with Integrated/Omnichannel payment solutions.
• Knowledge of cloud services, Salesforce, ITIL and Agile methodology.
• Knowledge of APIs, Java environments, SDKs.

Estimated annual salary range: $79,400.00–$ (full‑time, US).

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.