Manager, Governance Risk Reporting

Manager, Governance Risk Reporting

Softchoice is a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative t means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.

The impact you will have:
As Manager, Governance, Risk & Reporting within Managed Services, you will be the organizational authority on two fronts: governance, risk, and compliance program integrity, and the reporting, data analytics, and strategic-insights function that informs how the business decides. Your work will directly protect Managed Services revenue, reduce risk exposure, ensure vendor partner compliance, and equip leadership with the data visibility and predictive intelligence needed to make high-quality strategic decisions.

You will build two functions that others depend on — a disciplined governance and risk practice that protects the business, and a reporting and analytics capability that surfaces truth through data and turns insight into strategic action. In your hands, both governance and analytics become strategic organizational capabilities that scale with organizational growth.

What you'll do:
Own and govern the end-to-end lifecycle of all Managed Services audit programs, including planning, execution, evidence management, remediation tracking, and program close-out. Lead monthly, quarterly, and annual GRC reviews, maintaining audit calendars, accountability frameworks, and risk escalation protocols across the program portfolio. Manage OEM and vendor MSP audit programs for Microsoft, Cisco, Google, VMware, AWS, Lenovo, and other partners, serving as the primary accountability owner for all milestones and deliverables.

Lead the Managed Services reporting and analytics function — designing and maintaining executive dashboards, KPI tracking, and data pipelines that deliver visibility into audit health, compliance status, and broader operational performance. Extract insight from audit, compliance, and operational data and translate it into strategic narratives for executive and senior leadership, enabling informed decisions on revenue, risk, investment, and growth. Drive strategic prioritization of audit work streams as a revenue-protection lever, quantifying the financial impact of compliance performance and program gaps.

Publish quarterly audit schedules, program costs, membership requirements, and risk frameworks to corporate stakeholders. Partner with Business Intelligence, Finance, and Operations teams to integrate audit data into broader organizational reporting and planning processes. Implement AI-enabled automation and workflow improvements to streamline audit tracking, evidence collection, and compliance reporting. Maintain intranet content with current audit health and status reports, ensuring stakeholders have reliable, timely access to program information.

Lead cross-functional teams and influence stakeholders across Services, Business Development, Sales, Technical Pre-Sales, and Solution Development to deliver audit outcomes. Participate in corporate ISO, SOC, BPML, BCP, and DR audit planning and evidence-gathering initiatives.

What you'll bring to the table:
Post-Secondary Degree or Diploma in Business, Information Technology, or a related discipline. 10+ years of IT or professional services experience, with demonstrated senior leadership in audit management, governance, or program delivery. PMP®, PgMP®, or equivalent program/project management certification required. Membership in the Institute of Internal Auditors (IIA) or ISACA preferred. Deep experience in audit governance, GRC frameworks, multi-vendor MSP audits, and evidence management.

Proficiency with enterprise BI…