Business Reporting Analyst

Business Performance Reporting Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to start your global career?

As a Business Performance Reporting Analyst within a results-oriented team, you will play a key role in the design, development, and evolution of scalable reporting and analytics across multiple business segments.

This role goes beyond dashboard creation—you will transform data into actionable insights by identifying trends, uncovering performance drivers, and proactively guiding business decisions.

You will leverage modern analytics tools such as Looker, Big Query, and AI-driven platforms like Thought Spot to enable both structured reporting and self-service, conversational analytics across the organization.

You will partner cross-functionally across the full customer lifecycle (Marketing, Risk & Underwriting, Sales, Implementations, Customer Success, Product, and Operations), delivering trusted, executive-ready KPI reporting while driving deeper analytical exploration—particularly within Payment's performance and lifecycle metrics.

You'll be part of a team modernizing analytics through cloud data, real-time dashboards, and emerging AI capabilities.

What you'll own:

• Partner with business leaders to define key performance drivers, metrics, and reporting requirements
• Design and develop scalable dashboards using Looker, leveraging governed data models
• Write and optimize complex queries in Big Query to source, transform, and validate data
• Own the full lifecycle of reporting: requirements gathering, data validation, dashboard design, and deployment
• Move beyond reporting to analyze trends, identify anomalies, and provide actionable insights to stakeholders
• Enable and support self-service and AI-driven analytics using tools like Thought Spot to empower business users
• Partner with stakeholders to evolve reporting from static dashboards to interactive, insight-driven experiences
• Perform deep-dive analyses on Payments, lifecycle, and operational performance
• Collaborate with data teams to ensure alignment on data models, definitions, and source-of-truth metrics
• Maintain clear documentation for metrics, data definitions, and reporting processes
• Proactively identify opportunities to improve reporting efficiency, automation, and data quality

What you'll bring:

• 2+ years of experience in analytics, business intelligence, or data analysis (ideally in SaaS, Fintech, or Payments)
• Strong experience building dashboards in Looker (preferred) or similar BI tools
• Hands-on experience querying large datasets in Big Query (or similar cloud data warehouses)
• Advanced SQL skills with ability to transform and analyze complex datasets
• Demonstrated ability to translate data into clear insights and business recommendations (not just reports)
• Analytical mindset with strong problem-solving skills and curiosity to explore underlying drivers
• Experience working with large-scale transactional or payments-related datasets is a strong plus
• Ability to communicate insights clearly to both technical and non-technical stakeholders
• Experience working cross-functionally in fast-paced environments

It's a bonus if you have the following:

• Direct experience with Payments, ISV, or Payment Facilitation (Pay Fac) models
• Familiarity with customer lifecycle metrics (conversion, retention, monetization)
• Experience with Hub Spot, Salesforce, or other GTM systems
• Exposure to experimentation, cohort analysis, or revenue analytics

About the team:

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, and the connections…