Business Reporting Analyst

Job Overview

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions.

As a Business Performance Reporting Analyst within a results‑oriented team, you will play a key role in the design, development, and evolution of scalable reporting and analytics across multiple business segments. This role goes beyond dashboard creation—you will transform data into actionable insights by identifying trends, uncovering performance drivers, and proactively guiding business decisions.

You will leverage modern analytics tools such as Looker, Big Query, and AI‑driven platforms like Thought Spot to enable both structured reporting and self‑service, conversational analytics across the organization. You will partner cross‑functionally across the full customer lifecycle (Marketing, Risk & Underwriting, Sales, Implementations, Customer Success, Product, and Operations) to deliver trusted, executive‑ready KPI reporting while driving deeper analytical exploration—particularly within Payment’s performance and lifecycle metrics.

You’ll be part of a team modernizing analytics through cloud data, real‑time dashboards, and emerging AI capabilities.

• Partner with business leaders to define key performance drivers, metrics, and reporting requirements.
• Design and develop scalable dashboards using Looker, leveraging governed data models.
• Write and optimize complex queries in Big Query to source, transform, and validate data.
• Own the full lifecycle of reporting: requirements gathering, data validation, dashboard design, and deployment.
• Move beyond reporting to analyze trends, identify anomalies, and provide actionable insights to stakeholders.
• Enable and support self‑service and AI‑driven analytics using tools like Thought Spot to empower business users.
• Partner with stakeholders to evolve reporting from static dashboards to interactive, insight‑driven experiences.
• Perform deep‑dives analyses on Payments, lifecycle, and operational performance.
• Collaborate with data teams to ensure alignment on data models, definitions, and source‑of‑truth metrics.
• Maintain clear documentation for metrics, data definitions, and reporting processes.
• Proactively identify opportunities to improve reporting efficiency, automation, and data quality.

• 2+ years of experience in analytics, business intelligence, or data analysis (ideally in SaaS, Fintech, or Payments).
• Strong experience building dashboards in Looker (preferred) or similar BI tools.
• Hands‑on experience querying large datasets in Big Query (or similar cloud data warehouses).
• Advanced SQL skills with ability to transform and analyze complex datasets.
• Demonstrated ability to translate data into clear insights and business recommendations (not just reports).
• Analytical mindset with strong problem‑solving skills and curiosity to explore underlying drivers.
• Experience working with large‑scale transactional or payments‑related datasets is a strong plus.
• Ability to communicate insights clearly to both technical and non‑technical stakeholders.
• Experience working cross‑functionally in fast‑paced environments.

• Direct experience with Payments, ISV, or Payment Facilitation (Pay Fac) models.
• Familiarity with customer lifecycle metrics (conversion, retention, monetization).
• Experience with Hub Spot, Salesforce, or other GTM systems.
• Exposure to experimentation, cohort analysis, or revenue analytics.

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, and we provide dynamic opportunities that go beyond borders.

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement programs.
• Charitable gift matching.
• and more.

Global Payments is an equal opportunity employer. We are committed to fostering a company culture that values and respects inclusion and diversity. We stand against racism, intolerance, and injustice in all its forms and celebrate the diversity of our team members and the communities we serve. All applicants and employees are considered on the basis of merit, regardless of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.

If you need reasonable accommodations during the application or interview process, please notify the Human Resources Department.