Epic Application Analyst II

Under general direction, the Epic Application Analyst II is an Epic certified or proficient individual, who is responsible for the support, analysis, design, build, configuration, implementation, workflow documentation, and educational support of the assigned Epic application software, in alignment with organization's policies, procedures, and business operations. Is knowledgeable about Epic or healthcare IT system functions.

Readily displays the ability to diagnose issues, identify appropriate resources and escalations, and propose creative solutions to complex problems. Understands the functions and processes of key customer departments and can coordinate and communicate effectively with a variety of stakeholder groups.

Can function independently at the level that will allow them to participate in the 24x7 on-call rotation and coordinate and deliver team level project requests.

Works with the objective of delivering elegant solutions that are intuitive, empowering, efficient, scalable, sustainable, systems focused, and foundation based.

Maximizes use of Epic foundation functionality to enhance user experience, limiting custom solutions when foundation tools are available.

Uses analytics to drive workflow changes and process decision.

Develops measurements and tools for monitoring value and success of system changes.

Facilitates a handoff of monitoring value and success to operations.

We strive to maintain a 90% Epic enhancement adoption rate.

• Partners with Epic end users to identify needs, opportunities, weaknesses, and issues to provide solutions and improvements.
• Which may include attending site visits, validation sessions, and other integrated sessions.
• Provide primary support to Epic end-users
• Break/fix support

Associate's Degree required.

In lieu of an Associate's degree, HS/GED and four (4) years additional Epic application support experience required.

One-year of Epic application support experience required.