Customer Success Manager

Customer Success Manager

US Remote / Hybrid (Nav Vis Inc.)

We're looking for a Customer Success Manager responsible for our Community Segment, who genuinely enjoys building relationships, solving real problems, and helping clients get the most out of what Nav Vis has to offer.

You will manage a portfolio of clients, guiding them through successful integration, optimized workflows, and long-term value.

If you are a hands-on, consultative professional who thrives on connecting with people and driving results, this is your chance to shape the customer experience in a growing tech environment.

The hiring range for this role is $53,125 – $88,825 per year base salary, with a total on-target earnings (OTE) range of $62,500 – $104,500. This reflects the full span across all US locations where this role can be based; your specific range will depend on your location. We believe in good faith that this is the range of possible compensation at the time of this posting.

Actual compensation within this range is based on skills, experience, and qualifications.

• Set clients up for success from the start. You'll kick off every new engagement with a welcome call, then stay close during the first projects, answering questions, catching friction early, and helping clients get up and running with confidence.
• Help clients do more with what they have. Beyond onboarding, you'll act as a hands-on advisor, guiding workflows, sharing best practices, and helping clients get measurably better results from Nav Vis products.
• Keep the relationship warm and the contract secure. Most renewals are automatic, but you make sure they stay that way, checking in proactively, flagging risks early, and looping in Sales when a client needs a different conversation.
• Spot the next opportunity before anyone asks. You know your clients well enough to see where they could benefit from doing more. You surface those moments and work with the team to turn them into real growth, for the client and for Nav Vis.

• Experience:
  
  3–5 years of professional experience, preferably in Customer Success or background in geosystems, surveying, or laser scanning industry.
• Location:
  
  Based within commuting distance of Denver, Colorado as this role requires regional availability.
• A Consultative Mindset:
  You focus on the customer experience first. You are curious, ask the right questions, and provide solutions that genuinely help clients succeed.
• A "Get It Done" Attitude:
  You are resourceful, innovative, and able to manage multiple priorities without dropping the ball. You know when to solve a problem independently and when to ask for help.
• People-Centric:
  You are naturally a "people person" approachable, reliable, and skilled at building trust with clients and internal teams alike.

Your recruiting partner for this role is Johnny (he/him). You can expect to go through a screening call, and 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.

At Nav Vis, you'll thrive in an environment that values collaboration, innovation, and growth. We offer:

• It's important to take a break from work! We offer 15 days of vacation and 11 public holidays.
• We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
• A competitive health/vision/dental insurance
• Up to $4500 USD employee referral bonus
• 401k matching up to 4%
• 5 days of paid sick leave
• Paid Parental Leave.

About Us

Nav Vis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we're helping organizations make smarter decisions and build more efficient, connected operations. With over 300 people…