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Protective DNS Help Desk Specialist
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-07-29
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company in Denver seeks Tier I Service Desk Agents to be the first contact for Protective DNS support, delivering excellent customer service and resolving basic technical issues while logging requests and meeting SLA guidelines.
You will respond via phone, email and Service Now, troubleshoot DNS/configuration issues, escalate complex problems, monitor tickets, update knowledgebase, and coordinate with operations during disruptions.
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