Adoption Specialist

Responsibilities

• Assess customer health and renewal risk using digital tools, reports and usage insights
• Support customers during onboarding, product changes, and new feature adoption with accurate and up-to-date product knowledge
• Provide customers with guidance that aligns with their workflows and intended use cases to help them achieve measurable outcomes
• Support customers in getting the most value from their Autodesk solutions and recognize when their needs may require additional capabilities
• Recognize friction points or gaps in usage and recommend appropriate next steps
• Share customer trends and insights that help strengthen and scale adoption programs across the region
• Document customer engagement, actions, and opportunities thoroughly in Salesforce
• Work with internal teams to deliver cohesive guidance and ensure aligned execution on customer objectives
• Support escalations by providing contextual insights and coordinating effective follow-up actions

• Bachelor’s degree or equivalent experience
• AEC software knowledge and/or relevant AEC industry experience
• Two to four years in Adoption, Renewals, Inside Sales, Technical Support or similar customer-facing roles
• Passion for technology with strong technical aptitude and willingness to learn new tools quickly
• Experience managing a high-volume account portfolio within structured processes
• Ability to handle escalated customer situations and communicate effectively across different organizational levels
• Strong organizational, follow-up, and time-management skills
• Degree in Engineering, Architecture, Construction Management, or related fields (preferable)
• Experience supporting SaaS adoption or digital onboarding programs (preferable)
• Familiarity with Autodesk Construction Cloud or similar technologies (preferable)