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Support Engineer
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
- Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
- Diagnose and resolve system performance issues, ensuring optimal functionality.
- Perform custom systems integrations, detailed system upgrade planning, and system audits.
- Schedule and coordinate service and maintenance calls with customers.
- Perform routine and corrective maintenance of installed security and access control systems.
- Assist with the installation, configuration, and support of electronic security solutions.
- Provide expert consultation on system performance, maintenance, and upgrades.
- Maintain strong relationships with clients by delivering exceptional customer service.
- Support internal teams with troubleshooting, documentation, and knowledge sharing.
- 2+ years of experience in security systems support, technical support, or a related IT field.
- Proficiency in Milestone, LenelS2, DMP, or similar security software platforms.
- Strong troubleshooting and problem-solving skills for security, video surveillance, and access control systems.
- Ability to read and interpret technical manuals, schematics, and wiring diagrams.
- Excellent customer service and communication skills.
- Strong organizational skills with the ability to manage multiple tasks and prioritize workload.
- Preferred:
Associate’s or Bachelor's degree in IT, Computer Science, Engineering, or a related field. - Experience with networking concepts, IP-based security systems, and system integrations.
- Certifications in security systems (e.g., Milestone, LenelS2, DMP) are a plus.
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