Solutions Engineer

Configure and administer the Firm's Intapp Cloud environment, including Intapp Intake, Conflicts, Terms, and Walls, along with platform-level settings, security, and permissions.
Design, build, and modify intake and conflicts and other workflows/flows, including request forms, dynamic approval routing, risk scoring, and conditional logic.
Troubleshoot and resolve flow, request, and configuration issues; identify root causes; and implement durable solutions rather than workarounds.
Manage the Intapp Cloud release cycle, including reviewing platform updates, testing in non-production environments, and deploying enhancements with minimal disruption.
Translate requirements from Risk & Compliance and the Office of General Counsel into well-documented technical configuration.
Maintain configuration documentation, environment standards, and change-management records.
Provide escalated technical support to administrators and end users, and coordinate with Intapp support and any implementation partners as needed.
Collaborate with the Firm's internal engineering team on integrations between Intapp and other Firm systems (e.g., financial, document management, and directory systems) — defining data requirements, testing integration behavior within intake and conflicts workflows, and partnering on troubleshooting when issues span systems.

• Hands-on experience configuring and supporting Intapp products, particularly Intapp Intake and Intapp Conflicts/Open, and Intapp Terms;
  Intapp Walls is a strong plus.
• Demonstrated ability to build and modify Intapp workflows/flows, including forms, approval routing, and conditional logic.
• Experience troubleshooting platform configuration and integration issues in a production environment.
• Strong understanding of law firm new business intake and conflicts-of-interest processes.
• Must have at least 3/5+ years of experience working with Intapp Risk & Compliance products.
• Experience implementing or migrating to Intapp Cloud is a plus.
• Working knowledge of SQL, REST APIs, and JSON is a plus.

Expertise in configuring and administering Intapp Cloud products, particularly Intapp Intake and Intapp Conflicts, with a strong focus on workflow design, troubleshooting, and integration within legal environments. Proven ability to translate compliance requirements into technical configurations while maintaining documentation and change management standards.

• Intapp Intake Configuration
• Intapp Conflicts Management
• Workflow Design and Modification
• Troubleshooting Platform Issues
• SQL and REST API Knowledge

• Intapp Configuration
• Workflow Automation
• Risk Scoring
• Conditional Logic
• Change Management
• Integration Testing
• Technical Documentation
• Platform Updates Management
• Troubleshooting
• Data Requirements Definition

• Collaboration
• Problem-Solving
• Technical Support

• Law Firm Intake Processes
• Conflicts of Interest
• Risk and Compliance

• Intapp Cloud
• Intapp Terms
• Intapp Walls
• JSON
• REST APIs