Technology Operations Analyst - World Financial Group

WFG Operations Systems Subject Matter Expert

Serves as department subject matter expert for WFG Operations systems. (Coding, Licensing, Points) Conducts in-depth system testing and works with IT on defining requirements for implementation and improvement initiatives. Provides system training to employees.

• Support WFG Operations areas with data needs by creating queries and reports to meet the requirements provided.

• Identify root cause of issues and determine when/if IT tickets should be submitted.

• Conduct quality assurance on IT initiatives as related to of WFG Operations systems (Coding, Licensing, Points) projects and tickets.

• Write IT requests providing detailed information regarding the business need and any impacts the project will have to the business i.e. financial or customer service.

• Monitor WFG Operations (Coding, Licensing, Points) webpages and ensure that they are updated with any changes to policies or to reflect process updates.

• Submit updates for WFG Operations (Coding, Licensing, Points) forms to be reviewed, updated, and posted appropriately.

• Effectively communicate project statuses with IT and appropriate stakeholders.

• Associate's degree in a business-related field or equivalent experience

• Up to two years of experience with analysis and using data management tools

• Technical knowledge with analytical and problem-solving ability

• Verbal and written communication skills

• Able to successfully manage multiple assignments under pressure of deadlines

• Sound decision-making, problem solving and organizational skills

• Ability to work in both a team environment and individually

• Proficiency /Advanced Excel skills

• One year of experience with WFG systems or related system QA/testing

• Knowledge of SQL and basic database queries

• Office environment

• Occasional travel