ServiceNow Analyst

We are an industrial-scale data center construction and operations company. We allocate data center opportunities between bitcoin mining and other high performance computing services, such as AI. We continue to develop our pipeline of power capacity at high quality data center sites, either for bitcoin mining or HPC.Our best-in-class management team leverages expertise from the technology, fintech, energy, and finance domains, as well as deep experience related to cryptocurrencies and blockchain.

Cipher Digital is running a multi-workstream Service Now implementation covering ITSM, IRM, Vendor Management/Source-to-Pay/TPRM (integrated with Workday Financials), CSM, Sec Ops, and CLM. We're hiring a Service Now Analyst who knows the product well and can work directly with business stakeholders to translate their needs into the right Service Now solution - guiding them toward what the platform does well and steering them away from requests that don't fit.

• Partner with business stakeholders across work streams to gather and clarify requirements
• Translate business processes and pain points into Service Now-compatible solutions
• Advise stakeholders on what Service Now can and can't do well, and recommend the right approach for their need
• Document current-state and future-state processes, and write clear user stories/requirements for the development team
• Facilitate workshops and demos to align stakeholders on process design before build
• Support UAT, training, and adoption for new workstream rollouts
• Act as a liaison between business teams and technical/implementation teams

• 4+ years of business analysis experience, ideally with Service Now as the primary platform
• Solid working knowledge of Service Now capabilities across modules (ITSM, IRM, CSM, Sec Ops, CLM, or Vendor/Procurement)
• Experience translating business requirements into functional specs or user stories
• Strong facilitation skills - comfortable running requirements workshops with non-technical stakeholders
• Excellent written and verbal communication skills
• Ability to read a process and identify where Service Now adds value vs. where it doesn't
• Background in change management or user adoption/training
• Exposure to IT compliance frameworks (SOC 2, ISO 27001) as they relate to IRM
• 401K Retirement Plan with match
• Medical, Dental and Vision Insurance
• Life and Disability Insurance
• And other perks!

* Full Time Employees