Desktop Support Analyst

Regency Plaza, 4643 S Ulster Street, Suite 700, Denver, Colorado, United States of America

Posted Wednesday, August 5, 2026 at 8:00 AM

Thevision of Colorado Accessis to have healthy communities transformed by the care that people want at a cost we can all afford. Our mission is to partner with communities and empower people through access to quality, affordable care.

Why should you consider a career with Colorado Access?

We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado's Medicaid Program). O ur focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion.

• Find work/life balance:
  We offer PTO, floating holidays, nine company paid holidays, a hybrid work environment, an Employee Assistance Program and a 401K.
• Be a part of something bigger and make an impact :
  We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference.
• Sharpen your skills, learn, and grow :
  We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend.

What you will do:

We are looking for a DESKTOP SUPPORT ANALYST who can help shape our vision and support our mission. Here is what the position will look like.

• Diagnoses and resolves software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Assists users with any logged IT related incidents via phone, in person or remote sessions.
• Builds, configures, deploys, maintains, troubleshoots and supports computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems; determines the source of problems and classifies their level, priority and nature.
• Installs and supports PC, laptop, tablet and mobile hardware and software.
• Creates alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
• Participates in hardware and software reviews and recommends purchases.
• Maintains inventory of installed software, manages software licensing and creates policies and procedures for upgrades.
• Works with hardware and software vendors to verify timely product delivery and ensures that new equipment is installed and ready to operate on schedule.
• Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, printers, and administrative systems.
• Documents procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
• Takes ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Accurately records, updates and documents requests using the IT service management system.
• Creates, maintains and publishes relevant support documentation or knowledge articles in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Follows up with clients to ensure their systems are functional and tickets are resolved to their satisfaction.
• Provides on call after business hours support as part of a rotating schedule.

What you will bring:

Education :
Bachelor’s degree in an IT field or an equivalent combination of education and experience.

Experience :
Minimum of three years’ experience as a…