Field Service Technician

Field Service Technician

At Compucom Staffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Field Service Technician to join their team onsite in Denver, CO and provide end-user support. The technician will perform break-fix, IMAC (Install, Move, Add, Change), and project work while supporting a wide range of IT equipment.

Candidates with hands-on experience supporting Lexmark, Client, Fujifilm, and large format/plotter printers are strongly preferred. The ideal candidate must possess a valid driver's license, clean MVR, and reliable vehicle.

Duties and Responsibilities:

• Troubleshoot and repair printers (Lexmark, Client, Fujifilm, and large format/plotters), laptops, desktops, POS systems, servers, restaurant IT hardware, and network equipment
• Support multiple customer accounts while meeting service expectations
• Meet Service Level Agreements (SLAs), including 4–6-hour response requirements
• Accurately document work performed, parts used, and time entries
• Participate in an on-call (OC) rotation to support after-hours customer needs

Skills and

Qualifications:

• Minimum 1 to 3+ years of field service or IT support experience preferred
• Strong hardware break-fix and repair experience
• Experience supporting laser printers, POS systems, PCs, and network devices
• Experience supporting Fujifilm and large format/plotter printers is a strong plus
• Familiarity with ticketing and dispatch systems
• Excellent troubleshooting, communication, and customer service skills
• Experience working independently in a customer-facing environment
• Training provided for candidates with strong technical aptitude and customer service skills
• CompTIA A+ certification preferred but not required
• Lexmark certifications and printer repair experience are strongly preferred
• Experience with Client, Dell, Lenovo equipment is a plus

Wage Range:
The rate for this position is between $15.75 - $21.00 per hour, unless local minimum wage is higher. Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity:
Compucom Staffing ™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants:
Under Maryland law, an employer may not require or demand, as a condition of employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Rhode Island Applicants:
The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state's workers' compensation law.

On-Camera Video Interview Notice:
Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.