Operations Analyst, Strategy & Analytics

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods;

collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sports book and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes;

and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods;

collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sports book and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes;

and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Location:

Denver or New York |

Reports To:

Sr. Manager, Ops Analytics & Strategy

As an Operations Data Analyst at Fanatics Betting & Gaming, you are on the front lines of how the Customer Operations Team understands its own performance. This role sits within the Analytics & AI Enablement team and is the connective tissue between the data and the decision: you'll build and own the analytical foundations that Ops leaders across Customer Support, Fraud, Payments, and WFM rely on, and then you'll translate what it means, guide recommendations, and align stakeholders on what to do next.

Technical depth alone isn't enough for this seat. We need someone who's as strong in SQL as they are at turning that analysis into a clear, persuasive narrative and building real working relationships across a fast-moving, cross-functional organization. Think less "analyst who reports numbers" and more "operator who happens to be excellent with data."

• Translate complex, sometimes messy data into a clear point of view with actionable recommendations Ops teams can use
• Present findings and proposals directly to Ops leaders and senior stakeholders with confidence and polish
• Build genuine working relationships across Payments, Fraud, Product, WFM, and CX - you're a collaborator first, not just a data provider.
• Read the room: know when a stakeholder needs the executive summary versus the full methodology, and adjust accordingly.
• Manage multiple concurrent projects with clear, consistent communication to stakeholders and leadership.

• Own your domain end-to-end: build the pipelines, maintain the dashboards, and surface the insights before anyone has to ask.
• Write, QA,…