Infrastructure Supervisor​/Manager

The Infrastructure Manager leads the people, processes, and technologies that support SM Energy's infrastructure services across corporate, cloud, data center, and field environments, including servers, storage, networking, cloud, database administration, virtualization, collaboration, backup/disaster recovery, and field site/OT networking. This role may be filled at the Supervisor or Manager level based on the incumbent's experience and is accountable for operational excellence, service reliability, and the development of a high-performing infrastructure team that enables secure, scalable, and resilient business operations.

Reporting to the IT Operations Manager, this role leads a team of 8-10 infrastructure professionals across multiple technical disciplines, providing coordination, coaching, and direction while partnering with IT leadership and business stakeholders to support current operations and execute infrastructure roadmap priorities. Role may also encompass technical responsibilities of an individual contributor at a comparable IT Specialist level.

The Infrastructure Manager works closely with various IT departments and business leaders to deliver infrastructure support that is dependable, secure, and efficient, translating business requirements into practical, scalable technology solutions.

Essential Roles and Responsibilities

Team Leadership & Development
Lead, coach, and develop a team of 8-10 direct reports across infrastructure disciplines, fostering an accountable, service-oriented culture.
Manage staffing, priorities, performance reviews, and professional development plans.
Set clear expectations and performance standards; mentor team members and support cross-team collaboration.

Infrastructure Operations & Reliability
Lead day-to-day operations across servers, storage, networking, cloud, virtualization, database administration, collaboration, and backup/DR systems.
Ensure infrastructure services meet or exceed agreed service levels; manage escalations and drive resolution of critical incidents.
Ensure infrastructure reliability, availability, and performance across corporate and field/OT environments.
Support the team directly with incident resolution, service requests, and project execution as needed.

Architecture & Roadmap
Implement infrastructure architecture and platform standards across servers, storage, networking, cloud, and virtualization, as directed by the IT Operations Manager.
Maintain infrastructure standards, patterns, and documentation to ensure consistency and supportability.
Execute infrastructure roadmap priorities set by the IT Operations Manager, including capacity, lifecycle, and modernization initiatives.

Data Protection, Disaster Recovery & Business Continuity
Execute backup, disaster recovery, and business continuity procedures for infrastructure systems.
Ensure backup and DR solutions meet recovery point/recovery time objectives; lead recovery testing and improvement efforts.

Field Site / OT Networking
Oversee networking and infrastructure supporting field sites and operational technology (OT) environments, including field network design, radios, and cellular/modem connectivity.
Serve as liaison between corporate IT and field network support groups on connectivity and monitoring needs.

Governance, Compliance & Vendor Management
Ensure infrastructure aligns with SOX, IT General Controls (ITGC), and applicable security and compliance requirements.
Respond to internal and external audit requests and coordinate audit activities within the infrastructure function.
Support vendor relationships and provide technical input to contract and renewal reviews.
Monitor and coordinate infrastructure activities in accordance with approved budget; contribute to IT budgeting, forecasting, and infrastructure investment planning.

Continuous Improvement & Metrics
Track and report on infrastructure performance metrics and key indicators.
Drive continuous improvement across infrastructure people, processes, and systems.
Support the Technology team's AI initiatives by helping maintain a secure, reliable infrastructure foundation (compute, storage, networking) for AI-enabled tools; stay current on…