Customer Success Manager

Overview

Customer Success Manager - Media and Ad Ops

Location: Remote

About Us:

We’re a growing ad tech company building innovative, ad experiences that help brands reach targeted audiences while rewarding users across a network of publishers' paywalls. As we scale, we’re looking for an exceptional Account Manager to join our lean, high-output team.

You’ll serve as the connective tissue between our brand clients and internal teams. You’ll manage campaigns from end-to-end, ensuring flawless setup, tracking, optimization, and reporting. You’ll troubleshoot in real time, maintain relationships with advertisers, and contribute to the overall performance and reliability of our ad platform.

• Serve as the main point of contact for assigned advertisers
• Handle ad trafficking, QA, collect/validate creative assets, facilitate delivery of custom ad specs, upload creative assets into our proprietary platform / CMS, and serve as single point of contact for all things related to campaign setup
• Monitor live campaigns, proactively troubleshoot delivery or tracking issues, and report on campaign performance / pacing
• Own reporting: pull data, analyze performance together with sales, and deliver insights and recommendations
• Collaborate with internal product, tech, and sales teams to ensure smooth delivery
• Document processes and help improve internal systems and client onboarding

• 3+ years experience in digital advertising, ad operations, or digital client success roles
• Strong grasp of ad serving platforms and tagging/tracking (pixels, VAST, etc.)
• Analytical thinker with solid Excel/Sheets skills and extremely strong attention to detail
• Comfortable managing clients and explaining technical concepts
• Proactive problem-solver:
  You don’t wait to be told something’s broken
• Highly organized, responsive, and able to juggle multiple campaigns at once
• Startup experience or comfort in fast-paced, ever-changing environments

• Experience with different ad formats (video, email, display, rich media, downloads etc.)
• Familiarity with MMPs (e.g., Appsflyer) or attribution tools
• Basic understanding of HTML, Figma and Hub Spot
• Experience or understanding of basic graphic design tools (Photoshop)

• Lean, high-trust team where you can make a real impact
• Opportunity to grow as the business scales
• Exposure to multiple sides of the ad tech ecosystem
• Flexible work environment
• Competitive pay + equity