Help Desk Specialist Jobs
Job in
Denver, Denver County, Colorado, 80202, USA
Listed on 2026-08-18
Listing for:
Clearance Jobs
Full Time
position Listed on 2026-08-18
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Help Desk Specialist
Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on mission-critical defense communications and operational support systems. The Help Desk Specialist will provide Tier 1 and Tier 2 support for secure communication systems, ensuring continuous operational availability across a 24/7 environment. This is an opportunity to directly support national defense missions through critical technical support and problem resolution.
This position is on-site in Denver, CO and requires an active Secret security clearance.
Responsibilities for the Help Desk Specialist:
- Provide Tier 1 and Tier 2 support for hardware, software, application, and network-related issues.
- Monitor and manage support requests through ticketing systems while ensuring timely incident resolution.
- Troubleshoot communication, connectivity, and system performance issues.
- Support mission readiness through system testing, operational monitoring, and lab environment support.
- Escalate complex issues, document resolutions, and contribute to process improvement initiatives.
Qualifications for the Help Desk Specialist:
- 2+ years of experience in help desk, technical support, network operations, or systems administration environments, plus a Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field preferred.
- Experience supporting Windows operating systems, applications, and network infrastructure.
- Knowledge of TCP/IP, DNS, VPNs, routing, switching, and general troubleshooting methodologies.
- Strong communication, customer service, analytical, and documentation skills.
- Active Secret security clearance
- Ability and willingness to work onsite in Denver, CO
- Ability to obtain and maintain a Common Access Card (CAC)
- Desired:
CompTIA Security+, Network+, A+, or equivalent DoD 8570-compliant certification
Compensation for the Help Desk Specialist:
- Salary Range: $30.00 - $44.00/hr
* depending on experience and shift* - Comprehensive Benefits:
Medical, Dental, Vision, 401k Plan, PTO, Holidays, Sick Leave if required by law
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