Principal PM, AI-First Service Platform
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-08-22
Listing for:
Gusto, Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software), AI Business & Operations
Job Description & How to Apply Below
Gusto is seeking a Principal Product Manager for the AI-First Service Platform to own core capabilities of the intelligence layer that determines AI vs human handoffs and informs customer interactions across voice, chat, and email. You will oversee multiple capabilities, partner with engineering and data science, and deliver durable, scalable architectures that improve customer experience.
You’ll operate as a systems thinker and hands-on builder, simplifying complex workflows, iterating rapidly,
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