IT Systems Support Administrator

About this position

About First Meridian Services

At First Meridian Services, Inc., our team members are our greatest asset. We are committed to building a workplace that excites, rewards, and supports you—one where passionate, professional, and knowledgeable individuals can grow and thrive. We are constantly seeking great people who will make us even greater.

As you get to know our culture and mission, we hope you’ll take full advantage of the opportunities to enhance your profession and contribute to our shared goals. We believe in creating a rewarding environment where you can build a long and successful career. Welcome to First Meridian Services—where your future takes flight.

The Systems Support Administrator provides advanced technical support and systems administration for Skyport Hospitality locations. Serving as the primary escalation point for complex IT issues, this role is responsible for maintaining system performance, supporting endpoint and infrastructure operations, managing IT assets, and assisting with system maintenance and deployments. The position works closely with the IT Support and Systems Administration teams to ensure reliable, standardized technology operations across the organization.

• Troubleshoot and resolve advanced technical issues involving POS systems, networking, endpoints, operational technology, AV systems, digital menu boards, audio/display integrations, and surveillance systems.
• Collaborate with vendors, IT Support Technicians, internal teams, and the Systems Administration Team to resolve persistent issues, document findings, and
  ** escalate
  * * systemic concerns when necessary.
• Provide endpoint and user support, including user account administration, SaaS platform support, laptop imaging, configuration, deployment, and maintenance of endpoint provisioning processes.
• Assist with system upgrades, deployments, rollouts, server patching, updates, and validation of system functionality during scheduled maintenance windows, including after‑hours support as required.
• Manage the IT asset lifecycle by coordinating equipment procurement, maintaining accurate inventory records, tracking deployment, replacement, and decommissioning activities, and monitoring inventory levels to ensure availability of approved hardware and equipment.
• Identify recurring technical issues and opportunities for improvement, recommending solutions and assisting with the standardization of system configurations, deployment practices, and support processes.
• Provide technical guidance and support to IT Support Technicians and Field Service Technicians to ensure consistent service delivery and successful technology deployments across all locations.
• Provide support desk coverage as needed, including during employee absences, emergency staffing situations, on‑call support periods, and other operational needs to ensure uninterrupted IT service delivery.

• Strong troubleshooting and problem‑solving skills.
• Strong knowledge of Windows operating systems and endpoint management.
• Working knowledge of POS systems and networking concepts.
• Ability to manage multiple priorities and adapt in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to effectively support multiple locations and work collaboratively with cross‑functional teams.
• Occasional travel and after‑hours maintenance support may be required.

• Bachelor's degree in Information Technology, Information Systems, or a related technical field preferred.
• 3–6 years of IT support experience, including the resolution of escalated technical issues.
• Experience supporting POS systems, networked…