AV​/IT Specialist

Description

National Western | Denver, CO

We are National Western—an organization rooted in more than 120 years of history and driven by a mission to strengthen American agriculture through education, youth development, and community connection. We are stewards of the Western way of life, grounded in the values of courage, pride, integrity, grit, and loyalty. Each January, we bring this mission to life through the legendary National Western Stock Show—one of the world’s premier Western lifestyle, rodeo, and livestock entertainment events—welcoming hundreds of thousands of guests from across the globe.

Beyond the Stock Show, we operate The Legacy, a world‑class, year‑round destination for events, experiences, and cultural connection in the heart of Denver. We are more than an event—we are a brand that lives at the intersection of heritage and culture, shaping how Western lifestyle shows up in the modern world.

The AV/IT Specialist is a technical role responsible for the support, maintenance, and operational success of enterprise audiovisual systems, event technology infrastructure, and collaboration platforms. This position ensures the seamless delivery of AV experiences for meetings, events, conferences, and live productions while providing limited Tier 1 IT support and technical assistance to the Information Technology team as needed. This role operates at the intersection of AV systems engineering, live event production, and technical support.

The ideal candidate is highly technical, calm under pressure, and comfortable working in fast‑paced environments where downtime is not an option.

Reports to:

Director of IT & AV

Audiovisual (AV) & Event Infrastructure Support

• Support the design, setup, configuration, testing, operation, and maintenance of AV systems for meetings, corporate events, conferences, and live productions.
• Provide technical support across conference rooms, client‑facing spaces, stadium and event venues, production facilities, and outdoor event environments.
• Install, configure, and troubleshoot microphones, DSP systems, speakers, amplifiers, video displays, projectors, LED walls, presentation systems, and video conferencing platforms.
• Support audio consoles, stage patching, signal routing, and audio system optimization for live events.
• Assist with live streaming, hybrid events, and broadcast‑style productions, including encoding, streaming, recording, and content distribution workflows.
• Perform event setup, system testing, live operational support, strike, and teardown activities.
• Maintain AV infrastructure, including equipment racks, cabling standards, inventory management, labeling, and documentation.
• Troubleshoot and resolve real‑time AV issues during live events, executive meetings, and mission‑critical productions.
• Collaborate with vendors, event staff, production teams, and internal stakeholders to ensure successful event execution.
• Follow established AV engineering standards, best practices, deployment procedures, and documentation requirements.
• Support the configuration, deployment, and operation of collaboration platforms including Microsoft Teams Rooms, Zoom Rooms, and related technologies.
• Assist with preventative maintenance, firmware updates, system health monitoring, and lifecycle planning of AV equipment and infrastructure.

Information Technology (IT) Support Responsibilities

• Provide Tier 1 IT support for end users across desktop, laptop, and mobile environments.
• Troubleshoot Microsoft 365 services including email, shared mailboxes, licensing, account access, and collaboration tools.
• Support user onboarding and off‑boarding activities, including account provisioning, workstation setup, and access management.
• Assist with password resets, multifactor authentication (MFA) issues, and identity/access management requests.
• Provide support for Windows and macOS environments, including software installation, updates, and basic troubleshooting.
• Assist with network connectivity issues, including Wi‑Fi access, IP addressing, and basic LAN troubleshooting.
• Support printers, peripherals, and workstation hardware troubleshooting.
• Ass…